Facilities Management (FM) Assistant (Office for Students)

As an FM assistant, you will often be the face of the OfS for staff and visitors to our Bristol site, taking on a variety of duties to ensure that our offices, facilities, and equipment are operating safely and effectively. From handling front-of-house services and setting up meeting rooms through to addressing potential health and safety issues, you will be part of a team who are passionate about their work. While some maintenance activities will be planned, the team also work reactively, responding quickly to issues as they emerge. This means every day will present you with a range of challenges, and you will have the scope to work closely with colleagues from all departments.

What is required to succeed in the role? To make the most of this opportunity you will need:
+ exceptional customer service and communication skills, with the ability to engage with others through email, telephone, and face-to-face
+ the ability to problem solve and identify when something needs to be done and react accordingly
+ to be able to listen, take directions and provide feedback
+ to be a team player who is friendly, personable, and keen to respond to work requests
+ good organisational and IT skills
+ ability to prioritise your own tasks
+ a good basic level of numeracy and literacy
+ ability to safely assess and move loads (training will be given)
The following are also desirable (but not essential):
+ Facilities Management related qualification
+ Experience with FreshService or similar customer service ticket management software
+ Previous health and safety training
Please note that this role is fixed at 37 hours with a work pattern of Monday-Thursday 0900-1730 and Friday 0900-1700. The role does not have any remote working and is 100% office based.

The OfS regulates the higher education sector on behalf of all students. We value diversity and the wealth of perspectives, experience, and ideas that it brings to our work, and we strive to embed equality of opportunity in everything we do.

£24,236 - £25,055
Plus, generous Civil Service defined benefit pension
Are you ready for an interesting role, with plenty of variety in every day? Come and join the Office for Students (OfS) as a Facilities Management Assistant within our friendly Facilities Management (FM) team.
As the independent regulator for the Higher Education sector in England, the OfS is an interesting place in which to put your skills into practice and develop them further. We are focused on ensuring the best possible outcomes for all students, and the FM team is at the heart of this work. Taking responsibility for the safe functioning of our campus and buildings, they enable OfS to get on with the important job of delivering even better opportunities for England's students., Alongside your salary of £24,236, Office for Students contributes £7,021 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%, We recruit based on fair and open competition and welcome applications from candidates regardless of age, disability, race and ethnicity, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex, sexual orientation, and socio-economic background.
Closing date for applications: Sunday 13 October 2024 at 23:55
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.