Facilities Management Operations Manager

The Workplace Services Team are seeking an FM Operations Manager to lead the delivery of customer focussed workplace services across the University of Cambridge. This role has a key day to day interface with all key stakeholders within the University. The main duties of the role include:

• Lead Customer focussed delivery of FM services
• Develop and implement workplace strategies
• Act as a the primary interface with Estates Division functions such as Asset Management, Building Surveying, Statutory Compliance, Health & Safety, Programme Delivery and Sustainability
• Drive FM performance through SLA's and KPI's
• Deliver high standards of statutory compliance and health & safety performance
• Budget management
• Providing technical and FM guidance
• Contract Management and Service Delivery of key Soft FM contracts including cleaning, waste services and pest control
• Management of the Reprographics service, AV service, Messenger service and Central Stores function
• Management of 80 centrally booked lecture theatres and examination rooms
This role sits within the Estates Operations Team which is part of the wider Estates Division. The Estates Operations section sits within the University's Estates Division and is responsible for the maintenance and operation of the University's operational and non-operation estate. The Operational Estate compromising some 370 teaching, academic and research buildings with a total footprint of 723,000 square metres and an insurance value in excess of £3.4bn. The Non-Operational Estate comprises more than 1000 Investment, support and residential properties and the University Farm. The annual estate running costs exceed £50m.

You will be able to demonstrate leadership experience in FM and Workplace Services within large and complex buildings. As well you will be able to show a real passion for delivering customer focussed services and understand the importance of the customer journey within a building. For this role you will need to be an excellent communicator, who has the ability to show strong leadership and work within a team to deliver a high standard of service., Qualified to Degree Level or Level 7 Business or Management qualification Recognised health & safety qualification such as IOSH, NEBOSH Chartered Membership of an appropriate professional body (e.g. RICS, CIBSE, IWFM, IAM, CMI)