The Facilities Manager will play a key role in overseeing the seamless operation of a prestigious, high-security site in a prime city centre location. Leading a team that includes three security guards, three receptionists, a Catering Manager, and two catering assistants, this role demands a strong leader who can drive service excellence while fostering a collaborative working environment., This is an exciting opportunity for someone looking to make a real impact, with involvement in PPPMs and small works, as well as the chance to transform the customer service experience on-site. The successful candidate will work closely with the client and other agencies, building strong relationships and ensuring the highest standards of service. Given the nature of the site, security is paramount, and the Facilities Manager will be actively involved in site tours, inductions, and escorting procedures. While there is an Assistant Manager on-site who manages the cleaning team, the Facilities Manager will not have direct responsibility for this area. Instead, they will focus on delivering a Total Facilities Management (TFM) approach, with a particular emphasis on Hard FM, as upcoming project work will require a candidate with a strong technical background. This role is perfect for a Facilities Manager-regardless of sector-who is eager to innovate and elevate service standards. Customer service is at the heart of this role, making it ideal for someone with fresh ideas and a passion for transforming a high-profile site into a best-in-class workplace. Opportunities for progression and professional development, including apprenticeships, are available as part of a supportive North East regional team.,

• Oversee integrated facility operations, ensuring compliance with SLAs
• Build strong relationships with Defra stakeholders as a trusted service partner
• Lead contract management team, driving service improvements
• Embed a strong health & safety culture and ensure compliance
• Maintain accurate data and reporting for maintenance and H&S
• Plan and deliver effective recruitment, training, and development
• Manage contract budgets, financial targets, and SLAs
• Handle customer queries and complaints efficiently
• Ensure timely completion of reporting and administration
• Drive cost control, revenue opportunities, and margin improvements
  
  Facilities Manager experience in Hard & Soft FM
• Strong technical infrastructure, asset, and engineering system knowledge
• Proven leadership and team management skills
• Service and customer-oriented with a commercial mindset
• Excellent communication and stakeholder management
• Proficient in MS Office
• Contractor management experience (working at height, confined space, hot works, etc.)
• Health & Safety expertise
• Knowledge of relevant legislation, regulations, and standards
• Eligible for BPSS Clearance
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: ISS Facility Services