Facilities Supervisor - CEF Helpdesk & Curve Reception

GMMH Facilities are looking to appoint a CEF helpdesk Facilities supervisor for our Facilities Department to further enhance our services teams (Help Desk and Curve Reception) who are moving towards a new and exciting future, utilising technological advancements and rethinking processes to deliver strong service goals to our patients and customers. Our CEF Helpdesk is leading the way in the creation of our integrated Facilities Hub. The CEF Helpdesk will be the first contact relating to CEF requests, be solution oriented, and provide exemplary customer service. This will allow our frontline operational experts to focus on operational delivery. The work will be varied, interesting and challenging, requiring creativity and responsiveness. This role will work with the, helpdesk team, Switchboard, and wider facilities teams to support the operational management of the teams and achieve their goals. The Facilities supervisor will effectively develop and manage their Team's workload through
effective digital planning and workforce deployment systems. The post holder will ensure that all training, development, and policy requirements are kept up to date at all times, The Facilities Supervisor will be the primary point of contact and escalation for front line facilities teams and be an initial decision maker in incident response and operational matters. The post holder will be a key management point of contact for the department and provide excellent customer service with a focus on meeting set tactical and strategic goals. Undertaking a rota, the Facilities supervisor will be the primary point of contact and escalation for front line facilities teams and be an initial decision maker in incident response and operational matters.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.