Family Ambassador

The Family Ambassador project has been developed in response to a range of recommendations from various reports identifying that the voice of parents and carers in their young persons pathway is often not heard and can be excluded from essential decisions. Parents and carers have a unique perspective on the care needs of their young people and should be embraced as part of the decision-making team with the young person at the heart of the pathway. This role will enable parents and carers to be seen, heard and involved; subject to the appropriate consents of the young person., As a Family Ambassador you will ensure the needs and views of parents and families are heard and acted on by working within the West Midlands CAMHS Provider Collaborative (commissioned services across a number of providers). You will work within the Collaboratives wards/units for Children and Young People (CYP) inpatient mental health and learning disability settings., To work with colleagues across the regions to ensure the delivery of improvements through Ambassador roles of parental and carer experience, engagement and involvement across all CYP inpatient units and demonstrate the value of Ambassador roles.

Actively contribute to the evaluation of the Ambassador Programme

Sharing concerns and/or escalating unresolved concerns to the Regional Ambassador as required.

To act as a champion for parents, carers, patients and their interests and involve the public and patients in the policy development and decision-making of NHS England and NHS Improvement.

To ensure all public and patient contact with the office is of the highest professional standard.

To embed patient and public involvement within NHS England and NHS Improvement at all levels of decision making.

Birmingham Women's and Children's NHS Foundation Trust is the Lead Provider of the West Midlands CAMHS Provider Collaborative (WMCPC) - an integrated provision of specialist mental health, learning disability and autism services, for young people aged 12-18.

Provider collaboratives like ours have been established across England to encourage closer regional partnership working. This means that for the first time, pathway and budget management is WMCPC's responsibility, giving us the autonomy and opportunity to reinvest savings into community and step-down services that our region's young people need the most.

Here in the West Midlands - and across the country - those who need an inpatient admission experience either a long wait for a bed or are admitted to hospitals far from home.

We hope that by working collaboratively, using local data and listening and engaging with our service users, we will be able to reduce the number of young people admitted to inpatient services, drive down length of stay, bring care closer to home and ultimately improve the outcome and experience of every young person we see.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.