Field Engineer

The Field Engineer will be responsible for installing, maintaining, and repairing company's products and services. The Field Engineer will work closely with clients to ensure their satisfaction and will be responsible for ensuring all work is carried out in accordance with internal and MOD policies., Field Support:

• Conduct site surveys and pre-installation discoveries prior to the installation of new or upgraded managed services.


• Support pre-sales technical demonstrations as required.


• Responsible for technical early life support requirements on all new managed services


• Produce all support and pre-installation documentation where appropriate.


• Join the On-call rota to support P1 incidents out of hours.


Systems Maintenance:

• Take ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales.


• Timely update of the company's Service Management ticketing system.


• Carry out all maintenance tasks for on-site services as detailed in contracted service management plans.


• Maintain those Reference Facilities that support Systems Maintenance.


• Consult with the Service desk and infrastructure team to address in-depth issues.


• Carry out initial inspections on returned end-user equipment and on new or replacement end-user equipment prior to dispatch.


• Implement agreed service changes and ensure all documentation is updated to reflect configuration changes.


• Asset Management for all managed services.


System Installation:

• Configure, test and install managed ICT services in line with the company's product set and customer requirements.


• Assist in the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces.


• Ensure all appropriate installation documentation is produced
  
  Here at SecureCloud+ we are seeking a highly motivated and experienced Field Engineer to join our team., This role will be home based, with travel to customer sites, and our offices in Reading and Stoke on Trent., As the Field Engineer you will have:


• Ability to work autonomously under your own initiative.


• A commitment to continually developing technical skills.


• A good understanding of current HMG security classifications.


• Initiative and pro-activity, matched by an ability to be a strong member of a team.


• Experience of managed service environments, with an awareness of ITIL best practice.


• Experience of build, test, and implementation of systems, along with 3PrdP line operational support.


• Good communication skills with the ability to influence and negotiate both internally and externally.


• A willingness to work flexibly in response to changing organizational requests. Including working away at customer sites when required.


• Must be able to hold SC and DV clearance. Willingness to attain DV clearance if candidate holds SC.


Required Technical Experience:

• Windows 10 /11


• Office 365 suite, including Visio


• Software/Hardware Infrastructure Patching


• End User Hardware - Laptops/Thin Clients


• Networking Fundamentals


• Mechanical engineering skills- i.e. using drills, building stands for displays.


• ITSM Ticket Management


• Enterprise Hardware Solutions i.e. Rack mounted equipment.


• Carrying out site surveys and completing site survey reports with accurate write ups and Visio diagrams.

Advantageous Technical Experience:

• Anti-Virus Solutions


• Enterprise Cloud Platforms - Azure/AWS


• Mobile Device Management Solutions


• VMware Horizon, ESXi & vSphere


• Windows Server 2016 to 2022


• Active Directory Administration


• VOIP hardware


• Enterprise Backup Solutions


• Windows RDS (Remote Desktop Solution)


• Firewall technologies.


• Linux OS


• Public Key Infrastructure (PKI)


• Switch Technologies


• Hyperconverged Technologies


UK Security Check (SC) clearance is required for this position. Candidates must possess or be eligible to obtain SC clearance, with a view to obtaining UK Developed Vetting (DV) as required.

SecureCloud+ specializes in providing fully managed secure ICT services to the UK's Defence and Security sectors, as well as other government departments with complex and demanding security requirements. SecureCloud+ prides itself on its successful track-record of delivering real benefits to its customers, but also on its ethos of investing in its employees' personal and professional growth.
Are you ready to embark on this exciting career opportunity? We look forward to welcoming you to our esteemed team at SecureCloud+.