The Finance and HR Applications Support Analyst role will provide hands-on technical support to customers, systems, products and services. Will act as an escalation point for 1st line teams and users directly when needed. Embed the release of product changes; these are handed over by the Finance and HR Applications change team and the support team coordinate the user education and guidance., Ensure that requests for assistance, incidents and Service Requests are properly logged, assigned and responded to within service level agreements and according to agreed standards and procedures.
Ensure appropriate focus is given to logged incidents by users / Service Desk, depending on the priority, aiming to keep allocated tickets flowing and progressed.
Ensure adherence to escalation procedures. Respond to escalated, complex and high impact user incidents within service level agreements.
Receive requests for assistance from users in a customer-friendly and professional manner and maintain accurate log entries of incidents, queries and requests with full details information.
Respond to requests for assistance by providing information to enable users to solve their problems.
Maintain accurate resolution details and follow-up information. Encouraging self-help and self service via knowledge transfer.
Maintain user security on all enterprise applications.
Assist with resolution of P1 critical incidents affecting finance and HR applications.
Contribute to upgrades and patches to keep finance and HR applications up to date and robust.
Building and maintaining an effective network, in lockstep with enterprise applications leadership, throughout the IT department and beyond to support Finance and HR Applications.
Proactively develop and maintain a solid technical working knowledge of BCA's business and enterprise applications across several divisions and business areas.
Liaise with internal business stakeholders and end users across subsidiaries, internal and external IT teams.
Maintain a productive and effective working relationship with external providers for Finance and HR Applications.
Collaborate with the change team to populate Product Backlogs to summarise the objectives, outline business case, scope, completion criteria, acceptance and other components of new demand item.
Work with internal technical and operational staff and 3rd party suppliers to achieve successful delivery and transition into live operations.
Actively participate in maturing the Group IT way of working, in conjunction with colleagues, to drive continuous improvement.
Identify, where there are gaps in usage of existing enterprise application features and provide user education to leverage extra features.
Create, manage and evolve processes and procedures as well as knowledge transfer.
Maximise efficiency and consistency by automating existing processes where possible.
Provide support and guidance in matters relating to Finance and HR Applications.

Logical mind-set - when presented with a problem you will be able to logically gather the facts and put a full, holistic picture together of the challenge and the opportunity.
Drive - enthusiastic and driven with a desire to succeed and to help others to succeed. BCA is a dynamic and fast-paced environment, and you will take energy from working at a pace rather than become exhausted by it.
Communication - you will be an exceptionally strong communicator, equally able to work with a team which may be geographically and organizationally spread, and with busy stakeholders, with whom you will establish a direct relationship of mutual trust and respect. You will be able to easily interpret and convey complex concepts and ideas to the team and to non-technical stakeholders.
Self-management - you will possess advanced emotional intelligence and self-awareness. You will display an astute understanding of your own strengths and weaknesses and not hesitate to reach out for help in areas where you know you need support. You will have a thirst for learning and a desire to continuously improve
Stakeholder support - You will develop and maintain close relationships with key individuals throughout IT and the Business,
Building and inspiring teams - You will be skilled in understanding requirements and pain points from potentially disparate groups of people and will be able to unite and understand the impact and options from an enterprise applications point of view to provide guidance and suggest solutions
Be facilitative - must be able to guide and demonstrate value-add principles to the teams.
Attitude of transparency - have the desire to bring disclosure and transparency to the business about delivery and grow business trust.
Clear understanding of support and SLAs

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

£30,000 - £35,000 per annum + benefits

40 hours per week Monday - Friday

BCA are the biggest name in Europe's vehicle remarketing industry, backed by the Constellation Automotive Group, we're part of a family including cinch and WeBuyAnyCar.com. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible, hybrid working.