Are you passionate about flood resilience and river health? Join our team as a Flood Liaison Coordinator. As a Flood Liaison Coordinator, you will play a crucial role in supporting our Flooding Officers and ensuring they have the latest information to assist customers. You will be the go-to person during storm events, providing first responders with essential data and coordinating job dispatches. Your administrative support will allow officers to focus on triage, ensuring evidence is accurate and uploaded to the right platforms.,

• Support flooding officers with GISST visibility, EA river gauge levels, and liaising with hydraulic modellers.
• Provide first responders with vital information during storm events and assist with job dispatch and customer notifications.
• Validate and upload evidence to Mod +, update SAP job notes, and close down jobs as required.
• Compile pollution response data and submit it to the appropriate platforms.
• Track customer engagement and feedback, and update insights from community education events.
• Collaborate with internal teams to ensure accurate information is provided to the Flood Liaison Team.
• Provide systems support for sampling events and ensure data is compiled and updated correctly.
• Review mapping programmes to support field teams with customer queries.
  
  Proven experience in managing customer queries and tracking information.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage time effectively.
• Attention to detail to ensure information accuracy.
• Ability to work independently and as part of a team.
• Curiosity to learn about flooding, flood resilience, and river health.
• Full UK Driving License
  
  Hello, we're Severn Trent, officially one of the UK's Top 50 places to work. We pride ourselves on fostering a dynamic, innovative, and inclusive workplace where everyone feels valued and empowered to do right for our customers, communities, and the environment.
If you're ready to elevate your career with a company recognised for its excellence and employee satisfaction, then this could be the opportunity for you.

Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:
• Salary starting from £24,399
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off fully paid maternity and adoption leave)
• Two volunteering days per year
WHAT'S NEXT We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media. We'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.