FM Helpdesk Coordinator

As FM Helpdesk Coordinator, you will provide administrative support to the Property Department and field-based teams, utilising knowledge in order to provide excellent customer service across all areas of responsibility. The role will provide support on repair and maintenance systems aligned to the business, administering contractor quotations and for providing oversite to ensure that works are completed in a timely manner. As FM Helpdesk Coordinator, you will also maintain business continuity at all times, prioritising activity accordingly including frequent adjustment, as well as identifying opportunities for better ways of working and sharing best practice amongst the wider Property Support Team. The role requires someone with excellent customer service and communication skills, highly organised, resilient, acting as a key link between field-based staff, contractors, suppliers and administrative colleagues. The role requires a flexible approach to the working week., Provide exceptional customer service support to our 4,000 pubs and our field colleagues. Inbound and outbound phone calls to pubs, contractors and other colleagues daily. Develop relationships with key stakeholders and manage customer expectations. Taking ownership of complex queries and issues and seeing them through until resolution. Communicate promptly and effectively with people at all levels within the business. Be resilient and robust in your approach to get the right outcome for each pub and the business. Able to prioritise and balance a frequently changing workload. Comfortable managing and resolving conflict. Strive for perfection and accuracy in everything that you do.

Commercial awareness - understand the need to work with pace and accuracy. Effective time management and organisational skills. Clear written & verbal communication skills with good attention to detail. Proactive team worker able to work with autonomy. Strong interpersonal skills. Service orientated; takes ownership with strong focus on call management and query resolution. Positive, can do approach; adapts to changing priorities. Demonstrates strategic thinking. Confident to manage conflict.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk. If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you., Here at Stonegate, we aim to bring people together through our passion for great pubs, bars and venues. Formed in 2010 with 333 pubs, Stonegate Group has grown bigger and better than ever, and today our vast portfolio is home to over 4,500 branded and unbranded pubs, bars, inns, clubs and sports bars, including well-loved sites such as Slug & Lettuce, Be At One, Popworld and Walkabout. We're also home to Craft Union and Stonegate Pub Partners, our operator-led formats creating cracking pubs that deliver outstanding service from within the heart of their communities. Our values are at the core of what we do, from our sites to our offices and beyond: we have fun, we invest wisely, we are raring to go, we are straightforward, and we are one team. These values have been key to our successes over the years, but they're not the only thing that's got us where we are.

• 25 days annual leave
• Annual Leave Purchase Scheme
• Pension
• Vitality Healthcare
• Opt in dental insurance programme
• Annual bonus scheme
• The Stonegate discount card offering discounts across our managed estate
• Online benefits portal offering discounts across the High Street and other retailers, But that's not all we offer… Get a 25% discount on food and drink as well as VIP entry into all Stonegate-managed pubs, bars, and clubs. You'll also have access to even more discounts from high-street retailers, travel, and much more.