Food & Beverage Assistant Manager - Falmouth

Working closely with the Food & Beverage Manager, you'll lead the team in delivering exceptional service to all our visitors, creating an environment where everyone feels welcome. As Assistant Manager, you'll be working across our three unique sites-Glendurgan Teahouse, Penrose The Stables, and Gunwalloe Kiosk-throughout the year, adapting to seasonal needs and ensuring consistent, high standards of food and service at each location. By helping to drive our financial targets and contributing to our income, you'll be supporting the National Trust's mission to care for our special places, ensuring they can be enjoyed for generations to come. We offer a tailored induction, food safety and allergens training, and ongoing development opportunities to ensure your success.

• Glendurgan Garden Teahouse: Known for its freshly prepared menu, homemade cakes, and scones, open February-October.
• Penrose The Stables: Open year-round, serving hot and cold drinks with barista service.
• Gunwalloe Kiosk: Open April-October, offering a relaxed spot with drinks and snacks.
• Durgan Ice Cream Kiosk: Volunteer-operated but overseen by our team.
  
  We'd love to hear from you if you're:
• Used to achieving outstanding customer service in a similar environment.
• A good leader of people, skilled in setting personal objectives and giving feedback.
• Experienced with budgets to increase income and control costs (including managing stock and waste).
• A people person, with a friendly attitude and great communication skills.
• Aware of health and safety compliance.
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Are you looking to develop your career in Food & Beverage? The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. We have an opening for a Food and Beverage Assistant Manager. Because we are in a rural area, please think about how you'd be able to get here for work, before applying for the job. Hours: Five days over seven, including weekend rotations and bank holidays. Glendurgan Garden closes from late October to February, so you'll spend more time at Penrose, The Stables, during winter. Salary: £27,000pa Duration: Permanent Interview date: TBC Potential start date: 27th January 2025, The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places