Force Contact & Control Operator

Please note for Welsh speaking candidates the initial national test is completed in English. Internal Force processes including force assessment centre and interview can be conducted in Welsh. To support candidates it is suggested that you change Language to Welsh on the Jobs Posting Board.

Force Contact & Control Operators are highly trained and skilled, they deal with all emergency calls received through 999 and all non-emergency calls received via 101 and the Switchboard. In addition to recording incidents and giving advice, the operators are also responsible for the dispatch and control of police resources, making sure the right officers are in the right place at the right time. We are looking for enthusiastic and ambitious applicants with a positive approach and good telephone manner with people and would encourage potential applicants to apply for the ride along scheme to gain insight into the role.

We are proactively recruiting for Welsh Language speakers in order to support the organisation in meeting demand from the public and compliance with Welsh Language Standards., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Here at Gwent Police, we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as

Generous annual leave entitlement that rises to either 29 or 30 days depending on grade plus 8 bank holidays
Employee Assistance programme and a range of wellbeing support programmes
Free access to on-site gyms
Discounts from various retailers via the Blue Light Scheme and Vectis Card
Cycle to Work Scheme
Hybrid/Agile working (role dependant)
Flexible working opportunities
Local government pension scheme
Range of support networks
Generous maternity/paternity and adoption leave entitlements
Generous sick pay provisions
Option to become a member of UNISON, the public service union

INTERNAL CANDIDATES: Please note that we are unable to progress you to shortlisting unless we have received your Line Manager Approval form. Please submit this in line with the closing date. Thank you.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds, with a range of professional and life experiences, so that we are truly representative of our communities.