Fraud Commercial Manager - Policy Review
Hastings Direct
Fraud Commercial Manager - Policy Review
Salary Not Specified
Hastings Direct, Leicester
- Full time
- Permanent
- Remote working
Posted today, 29 Sep | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 664ea4f970a2480f9f566f9e7f728577
Full Job Description
- Driving positive business and customer outcomes, commercial leading of change and broader improvements
- Responsible for identifying and driving maximum business value within anti-fraud (specifically policy fraud), through loss ration protection and profitable policy growth
- Working closely with the broader fraud team and Underwriting to frame and answer key strategic questions relating to policy fraud
- Driving data led performance improvement opportunities, working across the business and external suppliers to prioritise, secure resource and delivery good outcomes
- Role modelling great customer outcomes across the business and advocating change and improvements where appropriate
- Providing significant input into the business planning for cost control, operational efficiency and customer satisfaction
Experience of successfully leading and implementing transformational change within complex and highly regulated organisations - Outstanding commercial aptitude with analytical capability - able to translate the complex data/concepts into a logical and structured fashion and articulate these concepts clearly and effectively
- Strong ability to deal with ambiguity and structure complex questions into manageable work programmes
Locations: Bexhill, London or Leicester (Hybrid), though there is a degree of flexibility around specific requirements to come into the of Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart