Front of House Manager - Penarth, The Vale of Glamorgan

The FOH Manager is a key position in Penarth Leisure Centre and will report directly to the Centre Manager. Carrying out continuous customer and staff relations services, the post provides a genuinely rewarding experience and a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies in the UK. Primary objectives for the FOH Manager will be

• To promote excellent customer service and drive standards
• To contribute to the growth of the Fitness membership base by hitting Sales Targets.
• To work closely with our central marketing team and ensure all centre marketing promotion is clear, simple and up to date maximising any locally opportunities or partnership.
• To support the Centre manager in achieving the budget.
The FOH Manager will focus day to day on the following tasks:
• To manage the Front of House/Sales team. Areas of responsibility would include recruitment, welfare, rota management, payroll, training and development of the team.
• To ensure we keep staff and customer safe at all times.
• To ensure that the financial objectives of the department are achieved and the appropriate financial systems and procedures are followed.
• To manager the fitness membership sales performance daily and ensure the team deliver.
• To lead on the marketing at site for all central marketing campaigns
• To manage & increase social media engagement through all relevant platforms.
• To ensure the retail area is well managed and commercially successful.
• To ensure the website is keep updated and accurate at all times
• To manage the Sales team with forward planning for all lead generation and outreach activities.
• To ensure that the Sales team and themselves are delivering the centres KPIs/MPCs in order to work towards achieving monthly sales targets.
• To ensure sufficient staff are available for the safe, high quality functioning of the Front of house area.
• To identify, develop and deliver appropriate staff training and development.
• To guide, care for and assist all site users
• To ensure all facilities are presented to the highest levels of cleanliness and comfort.
  
  The successful candidate you must be flexible, reliable, and enjoy working as part of a team. We are looking for passion and a willingness to drive the business and hit targets, we can train everything else! At least one year experience in a sales or marketing role would be required.
Ability to speak Welsh would be desirable, however not essential.

Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.

Competitive salary, generous annual leave, Free gym membership for you and a nominated person, Employee health cash plan, Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to Work scheme, Pension Scheme Company sick pay. Career progression Training and development Legacy Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people.