Front of House Team Leader

Am I the right person for thisFront of House Team Leader role? Literate and numerate with a good level of education to GCSE-level (or equivalent) Prepared to undertake further training/ qualification relevant to the role. Proven office and customer service experience in pervious employment Previous experience in a clinical setting Able to work within a team Strong leadership skills What are the Responsibilities of thisFront of House Team Leader role? To provide day to day supervision, leadership and support to administrative staff members To support the supervisor in proactively managing staff rotas, annual leave and flexi time to ensure adequate cover for effective service delivery, escalating any issues that cannot be resolved to the appropriate senior colleagues. Liaise with the other team leaders to ensure all areas are covered during busy periods and staff breaks. Review services provisions for the following day and escalate any potential issues to the supervisor. To support
supervisor for ensure administrative staff members have completed and remain compliant with all essential training required of you by the Hospital and accurate training records are maintained. To support the supervisor in monitoring staff performance and compliance against standard operating procedures and agreed ways of working, addressing any issue of non-compliance with individuals Support staff in trouble shooting issues and complaints Be accountable for own standards of work in accordance with departmental policies and procedures, and take every opportunity to sustain and improve knowledge and skills. Take personal responsibility for promoting a safe environment and safe patient care by identifying areas of risk and following the Incident reporting policy and procedure. For questions about the job: Please contact Michael Peche (Head of Cardiology and Information Governance Lead) on or michael.peche@hje.org.uk Why apply for this role? At our organisation we are passionate

about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits; When you become part of the HJE Family, these are some of the benefits you will receive: Private healthcare scheme worth up to £20,000 per year 27 days annual leave Blue Light Card discounts Interest-free season ticket loans Cycle to work scheme Free eye check-up vouchers with contribution towards lenses Free newspaper and media subscriptions Local Business discounts Discount in our Hospice Charity shop Refer a Friend scheme Free Cinema Society Membership offering discounted tickets Personal development and training courses Annual events and recognition awards Career progression and increments For employees joining us from the NHS, we can provide continuation of your NHS pension If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would