Front of House Visitor Host

Are you a driven individual who is passionate about bringing history to life? The Bodleian Libraries is looking for an enthusiastic team player interested in delivering exemplary customer service to join our dedicated Front of House team. As a Visitor Host, you will work with a diverse range of people from varied backgrounds, delivering a world-class service for every visitor. Putting visitors first, you will pride yourself on delivering engaging and informative guided tours to an international audience whilst proactively promoting and selling the Bodleian's range of public offers. This role involves working to a daily staffing schedule where you will be required to move around the different service point positions, walk groups around the site on guided tours, and lift and move lightweight equipment. This is a permanent post, working 16.75 hours per week (45.89% of full-time hours) averaged across 2 weeks. The working days are:

• Week 1 - Wednesday, Friday, Saturday and Sunday
• Week 2 - Friday and Sunday
  
  You will have experience of working confidently under pressure in a customer-focused environment.
You will be able to communicate clearly with an ability to relate to visitors of all ages and nationalities.

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:
• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans