Front Office Agent
Relais & Châteaux, Troutbeck Bridge, South Lakeland
Front Office Agent
Salary not available. View on company website.
Relais & Châteaux, Troutbeck Bridge, South Lakeland
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 5 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 85bc63edc9144435884e663a0e90158f
Full Job Description
- Welcomes guests with a smile and is generally the first point of contact.
- Responsible for keeping the main reception area and the cabin clean and tidy.
- Ensures that the Gilpin buggies are kept looking presentable and clean as they carry guests around the site.
- Reads and acknowledges all handovers and guest issues in order to be aware of any issues.
- Carries a radio at all times to be able to communicate with other teams efficiently.
- Follows expected radio procedure and is mindful of what is communicated and how.
- Monitors the reception inbox, replying to all emails with an acknowledgment for arrivals and answering all enquiries in a timely manner, ensuring that the inbox is cleared daily.
- Answers the main phone politely, with a smile and responds to requests accordingly and in a friendly manner.
- Communicates with other teams to enquire information is shared quickly and efficiently regarding guests requirements using email, phone or radio.
- Reports any maintenance issues using the correct procedure and in a timely manner.
- Monitors check in sheets and contact guests ahead of arrival to answer queries and prepare for arrival.
- Checks the evening handover sheet to ensure any relevant issues are brought to the team's attention.
- Has pride in their appearance, and is dressed in a smartly presented uniform, with long hair tied back or up.
- Staffs the reception welcome cabin to ensure a warm welcome is extended to all arrivals.
Previous experience in a similar level of establishment is preferred. - Previous Front of House and guest facing experience is essential
- Experience with the booking system, Reslynx is essential with ResDiary and Trust Payment experience desirable.
- Strong teamwork and communication skills to effectively collaborate with the FOH team.
- Flexibility to work evenings, weekends, and holidays, as per the demands of the business.
- The ability to handle complaints and deal promptly with any issues, using tact, diplomacy and with a smile is required.
- Good health and a general level of fitness is required as carrying and moving luggage is an essential part of this role.
- Is adaptable to rota changes and is able to respond to urgent issues in a helpful and calm manner, prioritising guest welfare in the first instance.
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious. Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners. The Front of House team at The Gilpin Hotel & Lake House play an integral part of the Guest Experience, from greeting all guests as they step from their vehicles, to waving them off at the end of their stay - and everything in between to ensure their stay is the most enjoyable and wonderful experience they have ever had in a 5 - hotel. No job or request is too small for this team and for this busy group, the teamwork required is undeniable and unique.
Salary: £28,665 to £31,005 Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month. Hours: 45 hours per week. - Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
Direct job link
https://www.jobs24.co.uk/job/front-office-agent-124880526
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