FTSU Case Manager

Detailed job description and main responsibilities As a Casework Manager, the post holder will work as part of a dynamic team in providing a confidential platform to work on specific cases requiring advocacy support. The role supports the business in driving transformation by providing a dedicated service that addresses areas causing staff concern in relation to organisational culture. The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery. They will play a leading role in providing an outstanding, accessible, responsive, and customer-focused service, which listens to and promotes the staff voice, commands the confidence of its external clients and enhances and sustains our reputation for independence, rigour and integrity The role will lead on completing external FTSU casework function in respect of our statutory role as a prescribed body, ensuring handling is sensitive, co-ordinated with key stakeholders