General Manager

We are seeking a dedicated and dynamic General Manager to join our team at The King Arms Broomfield. The successful candidate will play a crucial role in the day-to-day operations of the pub, ensuring a high standard of customer service, maintaining operational efficiency, and supporting the General Manager in achieving business objectives., Operational Management:

• - Manage daily operations of the pub, including opening and closing procedures. - Ensure compliance with health and safety regulations, licensing laws, and company policies. - Oversee the maintenance and cleanliness of the pub, including the bar, kitchen, and restrooms. - Manage inventory, order supplies, and monitor stock levels to ensure efficient service. Customer Service:
• - Deliver exceptional customer service, resolving any issues or complaints promptly and effectively. - Foster a welcoming and inclusive atmosphere for all patrons. - Monitor customer feedback and implement improvements as needed. Staff Management:
• - Support in recruiting, training, and supervising staff. - Create and manage staff schedules, ensuring adequate coverage during peak times. - Motivate and lead the team, promoting a positive work environment. Financial Management:
• - Assist in managing budgets, controlling costs, and maximising profitability. - Conduct cash handling, including daily reconciliations and bank deposits. - Monitor sales and implement strategies to achieve revenue targets. Marketing and Events: - Support marketing initiatives to promote the pub, including social media and local advertising. - Assist in planning and executing events, promotions, and special occasions.
  
  Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a pub or bar setting. - Strong leadership and team management skills. - Excellent customer service and interpersonal skills. - Good understanding of financial and operational management. - Ability to work flexible hours, including evenings, weekends, and holidays. - Knowledge of health and safety regulations and licensing laws. - Proficiency in using POS systems and basic office software (e.g., MS Office). Personal Attributes: - Enthusiastic and energetic with a passion for the hospitality industry. - Strong problem-solving abilities and attention to detail. - Ability to work under pressure in a fast-paced environment. - Excellent communication and organisational skills. - A team player with a proactive and hands-on approach.
  
  Competitive salary with opportunities for bonuses based on performance. - Staff discounts on food and beverages. - Opportunities for career advancement and professional development. - A friendly and supportive work environment.