Global Rewards Administrator

This position supports the business in managing rewards and incentives requested by customers within assigned countries. The role is required to coordinate with key internal parties to ensure that customer request is handled in a timely manner for invoice, redemption management and other adhoc requests.
What will you do?
· Provide operational support to the intra-day activities of the team and especially on critical situations.
o Invoice and redemption management by our partners through Partner Portal.
o Follow revert transaction process for approved invoices that needs to be corrected.
o Creation and modification of SKU in bFO that are related to promotional campaign.
o Maintain and assist any rewards queries sent through rewards mailbox.
o Perform any adhoc request agreed with the region of support as needful.
· Perform root cause analysis and develop solutions/offer solution alternatives, best practices, and case as needed.
· Closely collaborate with teams and other backend support to address concerns, resolve issues in a timely manner.

Who would be successful?
· Candidate must possess a bachelor's degree.
· Strong verbal and written communication skills with the ability to work independently and handle multiple tasks at the same time.
· Strong client management and interpersonal relationship.
· Strong product knowledge and must be keen to details and smart and capable in working independently and making sound judgement.
· Ability to solve customer problems via telephone, chat, web, or email.
· Willing to work in Cavite on a rotating schedule and hybrid set up.
· Familiarity with computers and related software (MS Office)
· Flexibility and willingness to work additional hours during high peak volume times during each quarter.
· Organizational and problem-solving skills with attention to detail is highly desired.

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€36bn global revenue
150 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
Video Link: https://youtu.be/J0cFSdFpI24
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Schneider Electric