The Cisco Global Solution Engineering (demo team) provide Customers, Partners and Cisco Employees with a way to Experience Cisco Solutions on the Cloud Platform, in Customer Proof of Concept (CPoC) labs, training events, or test drives. By demonstrating to customers how Cisco products can make them more productive, sales teams and partners can enlarge sales opportunities and shorten the sales cycle.

We provide a full-suite, integrated sales-enablement portfolio that provides:

· Instant demos, guided demos and on-demand videos with trusted content for customers to learn about our technology.

· Scheduled demos, labs, and workshops for customers to get a deep dive with our technology.

· Expert-led engagements to validate solutions and offer proof-of-concepts in the customer environment.

· Pre-sales services, customized templates and content for fast proposals and RFP responses to help customers decide to purchase.

Your Impact

The successful candidate will design, build, and maintain demonstrations and lab content to showcase Cisco Data Center / AI technologies to be accessed using dCloud. The candidate will plan, develop, and implement demonstrations with responsibilities including design, installation and automation, documentation, ordering, and project communication.

Project Management Collaboration - 10%

Identify and prioritize all project related tasks. Ability to organize, strategize and communicate project goals, objectives and tasks at all levels of the organization.

Demo Engineering - 60%

Work with various internal stakeholders to understand requirements, then design and develop demo topologies and use cases.

Create demo content using various proprietary tools, virtual machines, appliances, simulators, and hardware.

Verify demos are optimized by reviewing performance using VMware vCenter to ensure an optimal balance of content performance, efficiency, and stability before promoting/publishing production content.

Work with our Netops teams to install and maintain Cisco hardware.

General maintenance and administration of Cisco Data Center and AI products.

Automation using Python, Powershell and REST API.

Work with engineering and business teams to draft, test and troubleshoot compelling demo / lab / story guides that contribute to the field sales teams and generate high interest and utilization.

Platform Design and Documentation - 15%

Must properly document and plan all projects prior to entering project build phase. Candidate must be well versed in the use of standard design templates and tools (Visio, ppt, Jira, etc). Must be able to produce clear documentation to guide users in the use of produced demo content.

Support - 10%

Provide technical support to level 1 & 2 support engineers, Program Managers and others ensuring that demonstrations are in working order. Test and replicate issues on the support row as required. Log into remote sites, test and apply fixes as required. Make recommendations to on-site support staff to negate future demonstration disruptions. Track and log escalations effectively.

Other - 5%

Lead training labs and presentations to internal and end customers showcasing the Data Center and/or AI technologies. Provide the business advantages of said technology while educating the users towards the final sale. Continue the customer evolution from Learn, Experience, Validate, Decide.

· Minimum of 4 + years of experience in a technical support or systems engineering role, with strong knowledge in two of the following Cisco architectures - Security, Data Center & Cloud, Artificial Intelligence, Networking and Collaboration technologies. (CCIE certification is an advantage but not required)

· Demonstrate knowledge of key operating systems including Windows, Linux, VMware and Kubernetes (Openshift), along with strong problem-solving and troubleshooting abilities.

· Ability to create, understand and troubleshoot automation program languages such as python, PowerShell, etc.

· Experience working with SaaS products and Cloud Service Providers.

· Willing and excited to learn new technologies.

Preferred Qualifications:

· Certifications: CCNP/CCIE or equivalent.

· Independent Learner: Ability to learn, think creatively, solve problems, and make decisions independently.

· Self-Management: Efficient time management across global time zones.

· Sense of Urgency: Quick adaptation to meet critical business needs.

· Analytical & Communication Skills: Strong analytical and communication abilities for effective problem-solving and collaboration.

· Planning & Organization: Anticipate issues, manage complexity, handle multiple tasks, and respond swiftly to deadlines.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.