The Role: Join our dynamic team at New City College, where we are committed to providing exceptional support and guidance to our staff, students, and parents through innovative digital platforms and information learning technologies. We are dedicated to fostering an inclusive environment that promotes equality and diversity. Key Responsibilities:

• Provide support and guidance on college systems, including the VLE, eLearning platforms, and immersive and VR technologies, for staff, students, and parents.
• Develop and maintain digital training materials to enhance the effective use of learning platforms and resources.
• Ensure safeguarding policies and GDPR regulations are consistently applied when handling data and supporting digital systems.
• Document internal procedures, monitor system performance, and respond to service desk requests efficiently.
• Stay current with digital technologies and innovations, sharing knowledge through staff training, development events, and team meetings.
• Provide management information on system utilisation and contribute to college-wide projects aligned with strategic objectives.
Who You Are: The ideal candidate will possess a relevant qualification to a minimum of Level 3, along with Level 2 English and Maths. They should have a Digital Technology qualification at Level 3 or CPD Equivalent, and customer service qualification/training/experience. A high level of knowledge of VLEs, digital applications, online and mobile apps is essential, as is evidence of using EdTech to support learning. The candidate should have experience working in a busy customer service environment and supporting users through e-learning platforms. They must be willing to travel between sites and demonstrate a commitment to safeguarding and promoting the welfare of children and vulnerable adults. Excellent interpersonal, organisational, and communication skills are required, along with the ability to handle change, be adaptable, flexible, and maintain a positive outlook. The ability to prioritise and work under pressure, as well as the initiative to share ideas and carry out new developments, is also essential. What We Offer:
• Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
• Technology Access: Office 365 and Adobe Suite available for personal devices.
For further information please contact Human Resources on . E-mail: recruitment@ncclondon.ac.uk. The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment. About New City College: New City College is a sector leading college group with campuses spanning east London and south-west Essex as well as two language schools. When you join NCC, you'll join a forward-thinking, dynamic team, sharing best practice to deliver first class education and skills for the benefit of our students and wider communities. Our college environment is second to none. We boast industry standard facilities and equipment, expert staff and partnerships with other high-profile organisations which all prepare students for progression to higher education or successful careers. Furthermore we make sure we're a step ahead when it comes to the skills and technology needed for the jobs of tomorrow, so that employers across the region - and nationally - know where to come to update their staff teams' skills and qualifications. New City College's 7-college merger and our combined skills and expertise places us at the forefront of further education in the UK, spanning sixth form education, adult skills, apprenticeships, ESOL, EFL and SEND. With a turnover of £130m, 20,000 students and 2,000 staff it is one of the strongest and most influential FE organisations in the country. At New City College we're proud of our inclusive and diverse staff and student community. We are united in our zero tolerance approach to racism and discrimination. As we develop our longer-term vision, we will continue to ensure that we invest in our staff and other resources to provide a distinctive offer and excellent, supportive learning environment which meets the needs of students and employers and prepares local people for their exciting future. As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an 'Enhanced' DBS (formerly CRB) check, along with a Children's Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College's DBS policy covers the recruitment of ex-offenders which is available upon request. New City College aims to develop a workforce that reflects the diverse community we serve and actively welcome applications from candidates from a BAME background.

The ideal candidate will possess a relevant qualification to a minimum of Level 3, along with Level 2 English and Maths. They should have a Digital Technology qualification at Level 3 or CPD Equivalent, and customer service qualification/training/experience. A high level of knowledge of VLEs, digital applications, online and mobile apps is essential, as is evidence of using EdTech to support learning. The candidate should have experience working in a busy customer service environment and supporting users through e-learning platforms. They must be willing to travel between sites and demonstrate a commitment to safeguarding and promoting the welfare of children and vulnerable adults. Excellent interpersonal, organisational, and communication skills are required, along with the ability to handle change, be adaptable, flexible, and maintain a positive outlook. The ability to prioritise and work under pressure, as well as the initiative to share ideas and carry out new developments, is also essential.

New City College is a sector leading college group with campuses spanning east London and south-west Essex as well as two language schools. When you join NCC, you'll join a forward-thinking, dynamic team, sharing best practice to deliver first class education and skills for the benefit of our students and wider communities. Our college environment is second to none. We boast industry standard facilities and equipment, expert staff and partnerships with other high-profile organisations which all prepare students for progression to higher education or successful careers. Furthermore we make sure we're a step ahead when it comes to the skills and technology needed for the jobs of tomorrow, so that employers across the region - and nationally - know where to come to update their staff teams' skills and qualifications. New City College's 7-college merger and our combined skills and expertise places us at the forefront of further education in the UK, spanning sixth form education, adult skills, apprenticeships, ESOL, EFL and SEND. With a turnover of £130m, 20,000 students and 2,000 staff it is one of the strongest and most influential FE organisations in the country. At New City College we're proud of our inclusive and diverse staff and student community. We are united in our zero tolerance approach to racism and discrimination. As we develop our longer-term vision, we will continue to ensure that we invest in our staff and other resources to provide a distinctive offer and excellent, supportive learning environment which meets the needs of students and employers and prepares local people for their exciting future. As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an 'Enhanced' DBS (formerly CRB) check, along with a Children's Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College's DBS policy covers the recruitment of ex-offenders which is available upon request. New City College aims to develop a workforce that reflects the diverse community we serve and actively welcome applications from candidates from a BAME background.


• Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
• Technology Access: Office 365 and Adobe Suite available for personal devices.