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Guest Care Representative - Social Media

MITCHELLS & BUTLERS PLC, Birmingham

Guest Care Representative - Social Media

Salary not available. View on company website.

MITCHELLS & BUTLERS PLC, Birmingham

  • Full time
  • Permanent
  • Remote working

Posted 5 days ago, 2 Apr | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 3780fef36edc4634b3d906bbe740093b

Full Job Description

  • Capturing information accurately enabling feedback to be investigated and responded to effectively
  • Handling feedback via online channels and emails and where feedback can't be resolved at source, referring on to our pub/restaurant managers or internal experts
  • Providing administrative support to our pub/restaurant managers in facilitating feedback resolution
  • Working within agreed timescales, ensuring our guests and internal customers receive prompt and flawless service
  • Complying with Data Protection legislation at all times with the correct treatment of personal information being of utmost importance

    Experience in complaint or customer service handling, following and ensuring relevant processes are applied
  • Ability to be flexible in a highly reactive environment
  • Able to absorb and retain information quickly
  • Excellent written communication skills, fluency in conveying information constructively, personably and accurately
  • Strong social communication skills, ability to adapt tone to various audiences within a variety of communication channels
  • A thorough accurate approach with a good eye for detail
  • Good organisational skills
  • Comfortable in the digital world with use of apps/programmes/software including microsoft office applications, outlook, excel.

    What makes Mitchells & Butlers a great place to work?
    • To us, a career isn't just about 'clocking in'. We really care about our colleagues, and we're an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger. Sounds like an opportunity where you could make a difference? Apply for this role today and we'll be in touch to explore how you could be part of our exciting journey. Closing Date - 11:59pm on Wednesday 2nd April 2025 About Company: Your skills could be invaluable in one of our many Corporate Jobs, supporting our c1600 so pubs & restaurants.You can do this in all kinds of ways, whether you're a Finance Manager setting up budgets or a Marketing Manager planning a promotional campaign. Mitchells & Butlers

    Do you have a passion for delivering excellent customer service and looking for a new challenge? We have a fantastic part time (3 days per week) permanent opportunity for a Guest Care Representative to deliver excellent customer service across social media, online channels and email. You will be acting as a first point of contact for all our guests across our pubs & restaurants across a variety of channels and ensuring feedback is captured accurately and guided to resolution in good time. Working remotely and at our Birmingham City Centre Head Office, you'll be part of our friendly Guest Care Social Media Team and will be required to work an average 21 hour a week shift pattern; these days will include Saturday and Sunday, covering a variety of shifts. You'll be well rewarded…
  • Annual Bonus Scheme - We're all about rewarding the hard work everybody puts in
  • Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we've got you covered. What's more, you can also choose FIVE of your nearest and dearest and sign them up to 20% family and friend's discount.
  • Payday social - Held in our office bar (Yes, we have a bar in the office!)
  • Never a dull moment - fun, laughs and lifelong friends!
    • On top of all this, we offer; a pension, 26 days paid holiday (pro rated), private medical plan, high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

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https://www.jobs24.co.uk/job/guest-care-representative-social-media-124860966
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