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Guest Relations Manager

Hyatt Corporation, City of Westminster

Guest Relations Manager

Salary not available. View on company website.

Hyatt Corporation, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 15 Mar | Get your application in today.

Closing date: Closing date not specified

job Ref: 863322a9218e45c489672ca249a99702

Full Job Description

  • Establishes and maintains a harmonious working and professional relationship with guests, Front Office Department, Housekeeping Department and all Andaz Employees.
  • Continuously driving Hysat - especially remembers me and my preferences and customer service scores.
  • To oversee and manage the Guest Experience Office and ensure the experience for our guests whilst ensuring they receive an outstanding, seamless, 5 star service in all interactions with members of the Guest Experience Team.
  • Complete all tasks on their designated task list in a timely and efficient manner and ensuring all necessary follow-up and communication is complete prior to ending their shift.
  • Must lead by excellent example at all times and act as the point of contact for guest's issues, requests and queries.
  • Participate in daily handover from Shift Leader, act upon this knowledge (dealing with complaints, issues and requests) and share with colleagues to ensure a smooth operation and to provide exceptional 5 star service at all times.
  • Schedule Guest Relations schedule according to business needs

    Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
    • At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

    Salary: 33,990.00 plus Tronc At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests. Just some of the benefits you will enjoy as a Guest Relations Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels
  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
  • Free meals on duty
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Business attire laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

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