The Guest Services Assistant will be responsible for ....................

• Meeting and greeting guests to ensure they receive a warm welcome, and are provided with all the relevant information they need for their stay
• Manage arrivals and departure process, ensuring that all guest and function accounts are correct and settled at the time of departure
• To provide consistent and personal guest service that creates repeat custom
• Anticipate the guest needs, respond promptly and create innovative solutions to any issues that may arise
• To provide courteous and professional service, using guests' names at every opportunity