Guest Services Associate
The Celtic Collection, Adamsdown, Caerdydd - Cardiff
Guest Services Associate
£12
The Celtic Collection, Adamsdown, Caerdydd - Cardiff
- Full time
- Permanent
- Onsite working
Posted 4 days ago, 28 Mar | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
job Ref: fe4a364c3adc4469a00a7864f31c6f29
Full Job Description
- Be the first point of contact for guests via phone and email, delivering a warm and helpful service
- Provide a personalised experience, ensuring every guest interaction feels special
- Maintain an in-depth knowledge of The Celtic Collection and all its services to assist guests effectively
- Work efficiently back of house, handling guest inquiries and requests with professionalism and attention to detail BE RECOGNISED AND REWARDED - As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -
- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards GROW WITH US - As a Celtic Collection employee, you will be able to say -
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
Excellent communication skills, a passion for hospitality, and a keen eye for detail - The go-to expertise for guest inquiries, providing accurate and helpful information across all outlets
- Exceptional service skills towards guests and colleagues with professionalism and warmth
- Experience in handling multiple tasks efficiently while ensuring attention to detail in every interaction
- Excellent verbal and written communication skills, creating a seamless guest experience
Join the 'Greatest story in Hospitality' by becoming one of our Guest Services Associate 'Hospitality Heroes' in our Parkgate Hotel - just one of the fantastic opportunities we offer from 'Manor to Marina'.
Direct job link
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