HARD FM Services Information and Helpdesk Manager

At Sodexo, we believe in delivering excellence through efficient information management and outstanding helpdesk services. As an Information & Helpdesk Manager, you will play a vital role in maintaining accurate technical records and ensuring seamless helpdesk operations at Hereford County Hospital. If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy leading a team, this is the role for you! What You'll Do

• Manage and maintain an accurate and comprehensive information library for all engineering services.
• Lead and oversee the Helpdesk team, ensuring a professional, efficient, and customer-focused service.
• Monitor and analyse service performance, ensuring compliance with contractual and governance requirements.
• Support compliance processes related to the Computer-Aided Facilities Management (CAFM) system and engineering operations.
• Conduct spot checks on completed works to ensure quality standards and procedures are met.
• Collaborate with senior management to support PFI hand-back activity and reporting requirements.
• Drive continuous improvement, ensuring data accuracy and operational efficiency.
  
  Experience in technical information management or helpdesk operations, ideally within an estates or facilities environment.
• Strong leadership skills with the ability to manage and develop a small team.
Excellent communication and organizational abilities to liaise with internal and external stakeholders.
• Knowledge of compliance and governance processes within a technical services setting.
• Proficiency in data analysis and reporting, using relevant systems such as CAFM.
A relevant engineering or building services qualification (e.g., Electrical, Mechanical, Environmental, or Building Services Engineering).

£33,400 - £36,500 per year + Sodexo benefits. Please see the attached full job description and full list of benefits At Sodexo, you'll be part of a team dedicated to delivering high-quality services in a critical healthcare environment. This role offers the opportunity to lead, innovate, and make a real impact. If you're ready to take on this exciting challenge, apply today! In addition, we offer:
• A flexible and dynamic work environment, fostering work-life balance.
• Competitive compensation, recognising your valuable contributions.
• Access to ongoing training and development programs, empowering you to grow professionally.
• Countless opportunities to grow within the company, supporting your career progression.
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!