Head of Account Management

The Head of Account Management is responsible for leading and managing a driven and developing team of account directors and managers to deliver exceptional partnerships, focused on exceeding KPI's and objectives.,

• Provide an accurate reflection of partner/partnership satisfaction and performance to VP.
• Where VP sets vision and objective of the Account Management team, implement the necessary processes and tools to allow the team to succeed.
For team they manage:
• Challenge and guide to maximise their partner's output with planning and long-term partner mapping.
• Mentor through escalation and problem solving, being an escalation resolver where required.
For their clients:
• Ensure client objectives are the core focus of the account management team, identifying potential hurdles in advance that should be addressed and overcome for seamless client servicing.
• Where needed, be the voice in the room to challenge partners to think broader to truly maximize their rights - bringing in new perspectives or identifying where wider teams within the business would help meet these goals.
Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.


• Proven experience in leadership roles with a renewal focus.
• Strong understanding of the client lifecycle and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong client relationships.
• Strong analytical and problem-solving skills.
• Proven ability to lead and develop teams.
• Demonstrated ability to meet deadlines and manage multiple priorities.
Preferred
• Experience in the entertainment sector.
• Knowledge of salesforce.
• Any project management or managerial certification.
Behaviours The following attributes determine how the role will be carried out and are required to be a success
• A process driven approach to create consistency across the team - all partners have differing needs, therefore this roles requires clear and well thought through process for the team to follow to best achieve positive results.
• Confidence to challenge both the team and our partners to achieve the best output - fresh thinking without complication.
• Ability to problem solve with a calm and analytical manner - understanding the best route to solve issues which benefits both our partners and internal business.
• Excellent communication and relationship understanding - this role will face difficult conversations both internally and externally as an escalation point. Being able to address these with an understanding yet often firm approach is vital to the roles success.
  
  Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The newly opened Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent., Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com