Head of HR Shared Service Delivery

How would you like to make a significant impact on our HR services? As the Head of HR Shared Service Delivery, you'll oversee the efficient delivery of HR services, including Payroll, MI & Analytics, Learning & Development, Employee Lifecycle, Resourcing Administration, HR Customer Service, Travel, Expenses, and Global Mobility. You'll collaborate with cross-functional teams to enhance HR processes using automation and AI, ensuring our practices are customer-centric, scalable, and effective. Leading a team of 35 HR professionals, you'll focus on people management, cross-functional skills, and customer-focused solutions. This role will be based from our Stockton office. What you will be doing:

• Lead and manage the HR service delivery team, ensuring high-quality operational support across payroll, benefits administration, MI, L&D, onboarding, and employee lifecycle processes.
• Develop and implement HR service strategies to enhance employee experience and optimize operational performance, including the adoption of digital HR solutions.
• Oversee the maintenance and development of HR systems and technologies, ensuring data integrity, compliance, and efficiency.
• Establish and monitor HR service performance metrics, driving continuous improvement initiatives and ensuring compliance with employment laws and company policies.
• Foster a culture of customer service excellence and operational efficiency, maintaining high service standards and managing relationships with external service providers.
• Lead initiatives to maintain and exceed the Great Place to Work accreditation, ensuring a positive and engaging employee experience through specialized training programs and continuous development.
What you'll bring:
• Proven ability to design and implement HR strategies and initiatives efficiently.
• Extensive knowledge of HR best practices, regulations, and trends.
• Preferably CIPD certified, with substantial experience in HR operations or service delivery, including proven leadership experience.
• Strong expertise in HR systems, processes, and technology platforms, with a focus on driving process improvements and operational efficiency.
• Excellent leadership, communication, and stakeholder management skills, with a data-driven mindset and problem-solving abilities.
• Experience in managing HR shared services, Travel and Global Mobility programs, and fostering a positive workplace culture while maintaining employer accreditation programs
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Referral Bonus - £3000 Loved reading about this job and want to know more about the sector? We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads. We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work. Together we are building a better future by delivering real and lasting value. We are just at the start of what we can achieve together. Come and join us!


• Proven ability to design and implement HR strategies and initiatives efficiently.
• Extensive knowledge of HR best practices, regulations, and trends.
• Preferably CIPD certified, with substantial experience in HR operations or service delivery, including proven leadership experience.
• Strong expertise in HR systems, processes, and technology platforms, with a focus on driving process improvements and operational efficiency.
• Excellent leadership, communication, and stakeholder management skills, with a data-driven mindset and problem-solving abilities.
• Experience in managing HR shared services, Travel and Global Mobility programs, and fostering a positive workplace culture while maintaining employer accreditation programs
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads. We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work. Together we are building a better future by delivering real and lasting value. We are just at the start of what we can achieve together. Come and join us!