Are you an experienced operational leader ready to lead and enable the delivery of exceptional performance? Network Rail's Western Route and Great Western Railway are joining forces to ensure a safe and efficient railway for all our passengers and freight users. As the Head of Network Delivery, you'll play a pivotal role in delivering the train service our region needs. You'll lead the joint network and train service delivery teams, aiming to meet safety, performance, and financial goals while balancing the needs of all customers. Your strategic leadership will be crucial in the delivery of the day to day train service, industry command and control, incident response, and train service recovery. You'll also be responsible for preparing and implementing real-time contingency and recovery plans, and leading efforts to improve real time train performance as well as embedding the learning from incidents using data and delay attribution. You'll empower our

• teams by promoting a culture of proactive leadership, encouraging them to lead and make informed decisions for the benefit of our customers.
• The NR Network Delivery Team and the GWR Train Service Delivery Team
About the role (External) The Head of Network Delivery is a pivotal role in delivering the train service our region needs. This leadership position involves leading the joint network and train service delivery teams across both NR and GWR, including key roles such as the SNDMs, DSDMs, train running controllers, train service managers and incident response managers, to meet defined safety, performance, and financial objectives while balancing the interests of all customers. The ideal candidate will provide strategic leadership in industry command and control, incident response, and train service recovery. They will be responsible for preparing and implementing real-time contingency and recovery plans, and leading efforts to improve real-time train performance. Additionally, they will embed learning from incidents using data and delay attribution. Effective communication and collaboration with other departments and stakeholders are essential. You'll empower our teams by promoting a culture of proactive leadership, encouraging them to lead and make informed decisions for the benefit of our customers. The role also includes training and developing team members to enhance their skills and performance. Key Accountabilities 1. Lead and direct the development and implementation of the routes formal Incident Management strategy and structure. 2. Direct development and implementation of real time strategic plans to achieve recovery targets using industry resources. 3. Inspire excellence in the quality of service provided to Network Rail’s customers. 4. Accountable for communications to the Route Executive team, National Operations Centre and senior stakeholders regarding restoration and recovery of the network. 5. Direct the team to achieve business / functional objectives and meet key performance measures. Create an engaged, motivated working environment in line with company values. 6. Create a culture to enable customer and frontline employee feedback to be reflected in policies and procedures to deliver continuous performance improvement. 7. Achieve financial, technical, safety and customer satisfaction targets. 8. Lead delivery of the team in compliance with policies, procedures and standards and direct the development of disaster and incident management plans. 9. Manage the development and implementation of safety, train performance and customer satisfaction, initiatives. With the Head of Maintenance Delivery and Head of Operations Delivery, create plans to address customer needs and performance issues. 10. Lead real-time delivery of train performance and implement processes to deliver continuous improvement., Diversity and inclusion are more than just buzz words for us. We’re constantly striving to make sure we provide a welcoming and safe environment for everyone. We recognise that certain groups are under-represented within our team and we’re working closely with our regional diversity and inclusion networks to make sure we support these groups as best as we can. We are working in conjunction with the Cultural Fusion team. If you would like support with your application or interview please contact Wales&WesternCulturalFusion@networkrail.co.uk or visit the connect page: Wales and Western Cultural Fusion (sharepoint.com). Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please include within your application.

· Member of relevant professional body or equivalent experience · Significant successful experience in operational management in a Safety Critical Industry · Recognised delivery leadership capability · Able to demonstrate understanding of NR safety management system · Proven ability to influence decision making at all levels and build cross functional / cross company relationships · Proven communication and strategic leadership skills · Significant knowledge of rail industry · Significant successful experience in management in a dynamic complex environment · Extensive knowledge of the railway operating code, service recovery, contingency planning and railway operating and maintenance practices · Demonstrable knowledge and understanding of incident management processes and concepts in the rail industry with successful experience of incident management at both a strategic and tactical level Desirable · Qualified as Rail Incident Officer (RIO) and Rail Incident Commander (RIC) · Knowledge of relevant railway industry communication systems Media training, Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application. Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed. If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us.

At Network Rail, we’re part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain, and operate our network. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you're part of our team, you matter to us, and you matter to millions. Watch our video to find out more! The Wales & Western region includes more than 2,700 miles of railway and we serve communities and businesses of Wales, the Thames Valley, West of England, and the Southwest Peninsula. Our ambition to be responsive to passengers and freight users drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues, and protecting safety and wellbeing. About our people and the recruitment process - We’re an inclusive employer of choice and we welcome applications from everyone!

· Privileged staff travel - Leisure travel discount of 75% on all leisure travel and includes family members. · A subsidy of up to 75% on rail and underground season tickets if you travel to work on the train. · GWR ticket alliance – Heavily discounted all day passes for you and up to 3 friends and family to use across the GWR network (20 passes per year) · Benefits package including healthcare offers, a cycle to work scheme, discounted healthcare club membership, and a discounted offers and benefits including childcare, healthcare and online shopping site. · A range of Pension schemes to choose from · Effectively manage work-life balance with a 35hrs per week contract, hybrid working and enhanced family friendly support. · 5 days paid volunteering leave. · 2 weeks paid reserve leave for the Armed Forces community.