Cox Automotive Europe is leading the digital transformation of the automotive industry, empowering dealers, OEMs, and buyers with cutting-edge tools that redefine how vehicles are managed, traded, and optimised. Our pan-European programme includes a groundbreaking Decision Engine, an AI-driven platform that turns complex data into actionable insights, enabling smarter decisions across inventory, pricing, and supply chains. Join us to shape the future of automotive intelligence. Scope of Role: As Head of Product for Back Office Services, you'll own the strategic vision and execution of all back-office systems, including Salesforce Financial Services Cloud, payment gateways (e.g., Stripe), ERP integrations, and compliance automation. You'll lead a team of Product Managers to streamline invoicing, billing, tax, and customer onboarding processes, ensuring our marketplace operates with precision at scale. This role demands a rare blend of operational rigor, technical depth, and leadership excellence to turn back-office complexity into competitive advantage., 1. Strategic Leadership

• Define the product vision for back-office services, aligning with Cox Automotive's pan-European growth and compliance goals.
• Own the roadmap for:
• Salesforce Financial Services Cloud: Invoicing, billing, and payment reconciliation.
• Payment Ecosystems: Stripe, Adyen, and regional gateways.
• Compliance Automation: GDPR, PSD2, tax reporting, and audit trails.
• ERP Integrations: SAP, Oracle, and legacy system modernisation.
2. Product Portfolio Ownership
• Lead a team of Product Managers focused on:
• Finance & Payments: Reducing invoice cycle times, automating cross-border tax/duty calculations.
• Compliance & Risk: Embedding real-time fraud detection, KYC workflows, and audit readiness.
• Customer Operations: Salesforce-driven onboarding, SLA tracking, and dispute resolution.
• Prioritise AI/ML opportunities (e.g., predictive cash flow analytics, AI-driven invoice matching).
3. Cross-Functional Collaboration
• Partner with Engineering to build scalable, API-first architectures that unify Salesforce, ERP, and marketplace data.
• Work with Legal & Compliance to ensure all systems meet EU regulations and ethical standards.
• Collaborate with Heads of Product (Marketplace, Data Solutions) to align back-office workflows with front-end innovations.
4. Commercialisation & Efficiency
• Drive cost savings through automation (e.g., reducing manual invoice processing by 70%).
• Monetise back-office capabilities (e.g., offering white-label billing tools to OEMs).
• Negotiate partnerships with fintech providers (e.g., Stripe, TaxJar) to enhance payment ecosystems.
5. Stakeholder Engagement
• Evangelise back-office innovation to C-suite, linking operational efficiency to marketplace growth.
• Engage enterprise clients (OEMs, dealers) to co-design solutions (e.g., custom billing cycles).
• Represent Cox Automotive as a thought leader in back-office automation at industry events., We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.
  
  10+ years in Product Leadership, with 5+ years focused on back-office/financial systems (B2B SaaS, fintech, or marketplace platforms).
• Expertise in Salesforce Financial Services Cloud, ERP systems (SAP/Oracle), and payment gateways (Stripe, Adyen).
• Proven track record scaling back-office solutions across multiple markets, with deep knowledge of EU regulations (PSD2, VAT, AML).
• Technical fluency: API integrations, data security (PCI DSS), and AI/ML applications in finance.
• Strong commercial acumen: Experience reducing operational costs or monetising back-office tools.
Desired
• MBA or advanced degree in Finance, Computer Science, or related field.
• Experience in automotive, logistics, or cross-border commerce.
• Certifications: Salesforce Financial Services, Agile/SAFe, or Six Sigma.
• Fluency in German, French, or Spanish.
  
  Cox Automotive is the world's largest automotive service organisation. We
provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers' core needs across vehicle solutions, mobility, remarketing, funding, and retail. The Benefits Testimonials Aneliese Platts Senior Designer "The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!" Ann Fairbanks Executive PA & Business Support "I wouldn't be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It's all built on strong values that are more than just words, they're acted on every single day." Gemma Hepple National Operations Manager "In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There's a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a 'man's' role." Cox Automotive