Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support. What will you be doing? As the Head of Professional Services, you will be responsible for leading the Professional Services department which encompasses procure to pay, order to cash, reporting, energy bureau, employee records in accordance with statutory, regulatory, contractual, customs & excise and group policy and regulations. Reporting into the Head of Shared Serivces and as part of the Shared Serivces Leadership team, you will also play a part in developing our Shared Service strategy and culture. Team co-located in Manchester and Milton Keynes.About the role (External) Sound interested? This a varied role where no two days will be the same and here are just some of things you will be getting involved in

• Leading the Professional Services team through significant change driven by the upcoming formation of Great British Railways. A program to bring the railway industry together under public ownership.
• Leading the professional service teams to expedite all supplier payments and TOC compensation payments out of Network Rail in an efficient and controlled manner.
• Leading a team in their collection of all Property, Infrastructure and Track Access Billing payments due to Network Rail in a timely manner minimising aged debt.
• Leading the delivery of standardised and business ad hoc reporting. Support internal shared service reporting, develop a strategy for shared services to leverage Power products to offer uses insight as well as data.
• Demonstrating engaging leadership, embedding a ‘can do’ culture where individuals are empowered to take personal ownership for professional service delivery.
• Leading the compliance and assurance of professional standards in line with Network Rail governance verifying the relevant standards across each of all professional processes
• Leading and setting the strategic direction for continuous improvement projects within professional services delivering benefit realisation.
• Setting, review and sustaining service level agreement (SLA) obligations in line with cost, quality and control requirements. Identify and manage improvements of all services through simplification, standardisation and automation to achieve key KPIs.
• Leading a review of all departments within professional services, working with procurement stakeholders identify back-office activity that enables procurement partners to focus more time on contract negotiations. Establishing performance goals, allocating resources and direct the development and maintenance of policies, procedures and processes.
• As a member of the leadership team, you will offer direction, whilst defining / designing and delivering local process / system changes to improve the Professional Services operation in Shared Services. You will also own elements of the shared service strategy identifying and implementing best practice to continually drive performance and improve the culture across all shared services teams.
  
  Full qualification of CIMA, ACCA or ACA (chartered)
• Shared Services leadership experience in a fast paced, high-volume environment
• Experience of managing multi disciplined teams greater than 50 FTE in size
• Able to demonstrate track record of inspirational leadership, motivating large multi-disciplined teams to achieve stretching goals
• Evidence delivery continuous improvement programmes / developing a self-sufficient culture
• Exceptional influencing, networking and stakeholder management skills at senior organisational level in a complex regulatory environment
• Excellent engagement, analytical and communication skills
• ORACLE eBusiness Suite experience
  
  If you're ready to make a real difference, we'd love to hear from you!
To support to be your best, we offer excellent benefits, including: Generous annual leave (28 days plus statutory days), with the option to buy/sell days. Pension schemes. Up to 75% subsidy on rail season tickets to travel to and from work 75% off leisure travel for you and your family (subject to terms and conditions) ️ Interest-free travel loan for train and car park season tickets. Financial Wellbeing like Mortgage advice and 6 month free access to Nous a digital service to help manage your household bills Discounted shopping instore and online through the Edenred platform Discounts at stations with your Network Rail pass. Civil Service Sports Council (CSSC) membership where you and your family for a monthly cost can enjoy days out at discounted prices to theme parks, museums and heritage sites and more! Flexible/hybrid working arrangements. ️ Volunteer leave to make a positive impact. Healthcare Scheme. Wellhub for a monthly cost offering access to Gyms, Fitness classes and more! Cycle to work scheme We offer generous maternity and adoption leave to support our employees during significant life moments, Salary: £85,395 to £97,991 per annum plus £6,000 Car Allowance and Healthcare