Head of Receivables, EMEA

Established in 1744, Sothebys is the worlds premier destination for art and luxury. Sothebys promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sothebys believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.THE ROLE
This role is to report into the Global Head of Receivables and oversee the client collections, billing and credit functions for EMEA
RESPONSIBLITIES

Management of billing, invoicing and payment terms
Oversight of all client related financial output
Management of incoming payment processing, reconciliations and client disputes
Responsible for collating and discussing the monthly debtors report while ensuring the team is following up on the collection of all debts
Ownership of credit facilities and the ongoing renewal process
Support client vetting and risk assessment during marquee sales
Contribute to the end to end delivery of the positive client first experience
Produce routine reporting and KPIs on debtors, collections and other relevant metrics
Evaluate resourcing requirements and team structure to establish clear roles and responsibilities with appropriate segregation of duties
Working closely with the relationship managers, business directors, client service operations and expert departments to ensure timely collection of receivables while maintaining a client focused approach
Partner with legal, compliance and the commercial teams to ensure all controls and procedures are robust and actively reviewed
Key contact for audit deliverables and corporate controller group requests

Minimum 7+ years of experience in billing and collections, with a minimum of 4+ years in a managerial position
Highly adaptable, flexible and resilient, thriving in fast-paced and changing environments
Excellent client service skills with demonstrated capability in active listening, empathy, service orientation and patience
Strong leadership and communication skills, capable of leading and inspiring a large team
Proactive in exploring better processes and smarter work practices
Strong analytical, problem-solving and decision-making skills
Exemplary written and verbal communication skills and a high level of attention to detail
Ability and know-how to escalate to management appropriately to ensure a smooth client experience
Strong knowledge of Microsoft Office particularly Word, Excel, Outlook
Prior experience with SAP is an advantage