NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community., We are looking for a talented manager to join our integrated management team in West Norfolk. We place high value on working collaboratively with our partners to ensure patients and service users receive the best experience possible. This role provides strategic and operational leadership to our adult health and social care teams and will lead on delivering effective discharge and urgent community response pathways., Duties include:
· Manage staff within the West Norfolk Home First Hub and urgent community response (UCR)team, including recruitment, performance, professional development and appraisal.
· Lead the improvement of peoples' experiences of discharge from hospital and across the West Norfolk admission avoidance teams, through redesign of existing services to reduce and eliminate (as far as possible) delays and implement new service developments to promote and embed the home first ethos. This includes establishing and imbedding working with colleagues so that the HFH works effectively as part of the Integrated Urgent and Emergency Care hub for West Norfolk.
· Implement national and local initiatives across health and social care embedding these in operational practice and procedure.
· Develop excellent working relationships with commissioners.
Please see the job description for a more complete list of responsibilities., · To provide leadership for West Norfolk Home First Hub for D2A and UCR across West Norfolk to ensure that a high quality, safe and cost-effective service are delivered.
· To identify and explore all opportunities for integration including joint roles where appropriate and to propose options to Operational Director (OD), implementing agreed changes across the HFH.
· To identify opportunities for new business, funding and income and propose to Operational Director. To be responsible for managing and leading performance improvement across the HFH and as required other portfolio services.
· To take an active role in the implementation and delivery of CIP plans, service line reporting and income targets across the portfolio of services.
· To assist and advise the OD on the development and implementation of strategies and policies.
· To develop strong productive relationships with key external agencies including acute providers, independent care home and domiciliary agencies, ICBs, GPs, NHS Norfolk and District Councils.
· Create and build networks to support and contribute to service developments.
Please see the job description for a more complete list of responsibilities.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.

If you have the ambition and dedication to improve outcomes for people locally then you will be welcomed into our team. Applications are invited from suitably qualified and experienced candidates, educated to Masters level or equivalent. The post would be ideal for an experienced health or social care manager wishing to take on a more strategic role whilst influencing the operational delivery. Experience in leading HR processes and working effectively in a team alongside senior colleagues would be highly advantageous, as would strong budgetary and performance management skills.

On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.