Health and Social Care Coordinator

HSCCs support the successful delivery of Adult Social Care (ASC) through the provision of excellent customer service to all customers (including members of the public, citizens, commissioners, health colleagues, ASC employees and other agencies). They act as point of contact for telephone, e-mail, website and written enquiries directed to the service area. They provide the team's administrative functions processing and recording assessments and referrals. HSCCs also send correspondence which includes legal documentation and organise, develop and maintain accurate and confidential records and filing systems. About You The successful candidate will provide support to various Adult Social Care Teams, which completes assessments to ensure that decisions are made in the best interests of citizens. We are a small supportive team based at The Mary Potter Centre. The successful candidate will work closely with one other HSCCs. Hybrid working from home is available by negotiation in this role.

• Ability to assist in resolving and monitoring non-complex customer queries or complaints;
• Experience of undertaking a range of office and administrative duties including inputting referrals onto electronic systems, answering the phone and taking messages, filing, photocopying and scanning documents;
• Ability to manage your own workload;
• Ability to respect and maintain confidentiality when dealing with sensitive and complex information;
- A DBS enhanced check for a regulated activity is required for this post., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
• You can read more about the different benefits offered to colleagues working for Nottingham City Council here.