Helpdesk Administrator

The Helpdesk Administrator plays a vital and exciting role in supporting ISS Facility Services for our prestigious banking client contract., As the key point of contact between clients, suppliers, and internal teams, you'll be at the heart of ensuring smooth operations across reactive and planned preventative maintenance (PPM).

You'll be responsible for managing and prioritising service requests, tracking costs, and ensuring that every task is completed efficiently and to the highest standards.

Your exceptional organisational skills will ensure that our client's facilities run smoothly, helping them maintain a safe, clean, and well-maintained environment for their employees and customers.

You'll have the opportunity to work with a highly skilled team, build relationships with suppliers, and ensure that client expectations are exceeded every day.

If you're looking for a role that offers growth potential, skill development, and the chance to play a key part in a leading facilities services team, then this could be the perfect opportunity for you.

Join us and be part of a company that values innovation, service excellence, and career development!, Planned preventative maintenance, cost, and budget tracking
Ensure all supply-chain jobs are processed in line with the agreed SLAs and priority response times
Feedback information or any issues that may affect the contract performance or cause client dissatisfaction
Update the CAFM system with latest status and comments relating to jobs issued to the supply chain
Ensure the customer is kept aware of the progress of a job and any reasons for delay relating to the supply chain
Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires
Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation
Administer the CAFM system, ensuring information is correct and kept up to date
Maintain awareness and contribute to the achievement of KPI and quality standards
Ensure timely management of complaints, maintaining efficient and professional communications with all parties

This is an excellent opportunity for someone who thrives in a fast-paced, dynamic environment and is eager to make a real impact on service delivery., Product Knowledge and Industry Experience
Strong Oral and Written Communication Skills
Motivational Skills, Results-Oriented
Ability to prioritise
Excellent customer service orientation with a good understanding of customer complaint handling
Enthusiastic and effective team player
Receptive to change
Ability to learn quickly
Ability to work with a number of different systems consecutively
Ability to organise workload and multi-task where necessary
Self-motivated

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.