Holiday Let Advisor

Sykes Holiday Cottages are excited to be looking for a new Holiday Let Advisor to join our Chester team., Gaining full training from our talented training team, you will take charge of your own workload whilst greeting potential owners visiting our local regional branches, advising them as an expert in the products and services Sykes whilst guiding through their intention to holiday let and on-board with Sykes Cottages.

We want to hear from those with keen negotiation and communication skills to collate documentation from the Owner and our internal Teams to guide Owners through an experiential journey to let their property, meeting your targets in conversion rates, accuracy of listings and collation of compliance documentation, working alongside the Property Recruitment Management team to deliver outstanding results, to positively drive change and motivate and inspire your fellow team members., As Holiday Let Advisor, you will be responsible for:

Building long-lasting relationships with owners through clear communication and understanding of their needs and holiday letting experience
Guiding owners through their journey from initial visit to onboarding, following internal guidelines and procedures
Upselling features to create value for both the owner and the businessCollaborating with the Field Team and in-house departments to ensure effective relationship-building with owners
Ensuring a world-class speed to market process executed with a thorough and rigorous quality sign off process
Striving for success by applying training to achieve personal and professional goals.

It is just as much about personality as it is about skills for us!

By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

Whilst experience in a similar role is advantageous, we will provide full training from our dedicated team to ensure you succeed and support you every step of the way as your build your confidence and career as part our team!

All we ask if you have the following:

Previous experience working closely and successfully with customers
Strong customer experience skills, preferably within a call centre environment
Proven professionalism, self-motivation and strong organisational abilities
Strong aptitude for learning and adaptability, with a coachable mindset
Willingness to actively engage with training programs to develop skills and succeed
Enthusiasm for taking on new career challenges and driving personal growth
Commercial acumen
Excellent communication skills, both written and verbal
Excellent attention to detail and a keen eye for accuracy
Sales and upselling experience
Strong interpersonal and negotiation skills
Self-motivated driven by performance
Able to work under own initiative and to tight deadlines
Computer literate.

Although standouts will also have:

Proven ability within a sales through service environment
Holiday Letting experience
Have a good geographical knowledge of the UK/Ireland., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years' industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand.

Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy.

Salary: Up to £23,809.50 per annum
Working Hours: 37.5 hours, shifts will either be 9am-5.30pm or 10.30am-7pm
Days of Work: Working 5 days out of 6, Monday to Saturday
Location: Chester Head Office - Hybrid working with up to 3 days working from home available post probation.
Team: Property Recruitment
Reporting to: Senior Holiday Let Advisor, Joining your newest sales-focussed challenge, we are offering the opportunity to earn a generous uncapped commission on top of our base salary with average earners achieving £600-£700 per month, as well as rewards for high-achievers including a trip to Paris and meals out., Uncapped bonus scheme with potential to earn around £600+ extra per month
33 days of annual leave + bank holidays, up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCORP-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Access to the gym at our Chester HQ
Free parking at our Chester HQ
Employee Savings Scheme transferring directly from your salary
Long Service Awards
Hybrid working for selected roles.

Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!