Are you passionate about property management and customer service? Platform Housing Group is looking for a dynamic Home Ownership Officer to join our vibrant team. In this role, you'll be the go-to expert for managing leasehold, freehold, and shared ownership properties post-sales. You'll handle everything from rent accounts and service charges to lease queries and legal matters, ensuring our customers receive excellent service and support. Ideally, you'll have experience working for a housing association. What are some of the tasks you could be doing as our Home Ownership Officer?

• Property Management: Take charge of leasehold, freehold, and shared ownership properties after the sales process.
• Financial Oversight: Handle rent accounts, collect service charges, and manage arrears with precision.
• Lease Expertise: Address lease queries, process lease extensions, and offer consents for remortgages.
• Legal Savvy: Tackle legal queries related to boundaries and covenants within leases.
• Team Collaboration: Work closely with the Commercial Lease Officer and Market Rent Officer on property management.
• Customer Support: Assist the Right to Buy team in processing applications from start to completion.
• Stakeholder Interaction: Engage with solicitors, customers, local authorities, and internal teams to resolve issues., While this role is home-based, you should be able to travel to Group offices and other locations for meetings as required. In-person team meetings are held once a week at Birmingham Business Park, Solihull, and occasional at our Central Park, Worcester.
We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.


• Qualifications: Level 3 housing qualification (support available if not held).
• Experience: in a leasehold/shared ownership setting.
• Knowledge: Up-to-date understanding of leaseholder legislation and income collection.
• Proactive, motivated, and excellent communication skills.
• Ability to handle conflicting demands and work as a team player.
• Confidence to attend court and first-tier tribunals with poise.