Housekeeper / Receptionist (TKH112)

Mission for Housekeeper To ensure that our properties are maintained and presented to the highest standard possible- guest entering a property should always feel like they are the first one to have ever stayed at the property. Availability required between 10 am and 3 pm usually, flexibility on timing required. Make sure guest has a comfortable and enjoyable stay and that their needs are met in the best possible way - going above and beyond what is expected of us. Finally, to present an excellent image of our hotel and to make Paymán Club renowned for an extremely high level of Guest Services. Outcomes

• To conduct a check-out inspection
• To report any issue detected
• To accurately estimate cleaning hours - obtain required information from Property
Management System
• To ensure supplies are available as necessary
• To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' need.
• To provide basic housekeeping duties including replacing linens, changing and
arranging the towels, emptying trash, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out.
• To clean rooms and public areas, including vacuuming, dusting, picking up larger
objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tie floors, and cleaning toilets.
• To transport dirty linens to correct area to be cleaned and to restocks areas with clean
linens.
• To Clean communal areas as and when required - collaborate closely with Property
Manager and Maintenance Personnel in doing so
• To ensure gardens look fully tidy and clean at all times
• To ensure paved areas/slabs to be weed-free at all times
• To serve guests by any means of communication they require
• To ensure smooth check-in and check-out tasks
• To maintain updated records of bookings and payments in our Property Management
System
• To deal with special requests from guests
• To respond to guests' complaints in a timely and professional manner and contact
necessary staff to solve problems that arise
• To keep track of repeating issues and convey them to the Operations Manager or the
housekeeping staff
• To oversee maintenance and repairs in individual rooms and common areas.
• To place supply orders when necessary
• To set up restaurant for breakfast
• To prepare and serve healthy breakfast and afternoon tea
• To ensure all rooms are clean, tidy, and fully furnished to accommodate guests' need
• To liaise with housekeeping staff to ensure basic housekeeping duties are provided
including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping tie floors, cleaning glass and windows, and rearranging the room after guests check out
• To ensure dirty linens are transported to correct area to be cleaned and to restocks
areas with clean linens


• Efficiency
• Honesty/integrity
• Attention to detail
• Proactivity
• Enthusiasm
• High standards
• Flexibility