Housing Advisor (Restricted Internal Candidates - 12 Month FTC Secondment)

We have an exciting opportunity to join the Housing Management Team as a Housing Advisor on a 12 Month FTC Secondment (37 hrs per week), to provide an effective and responsive housing management service and deliver positive outcomes for our tenants.

We are looking for an experienced and motivated individual with proven experience of supporting tenants who is approachable, compassionate and has a genuine passion to provide a high quality service to our tenants. You will need to have effective communication skills, be able to handle potentially difficult situations and have the organisational skills to prioritise a demanding workload in a busy environment whilst maintaining accurate records and high standards in service delivery across all aspects of the role. The role is varied and you will be involved in all aspects of tenancy management including dealing with a wide range of queries from customers and other internal departments both face to face, via the telephone and digitally along with providng administrative support to the Housing Officers. You will also be required to conduct external visits such as estate walkabouts, statutory gas service visits and other site visits with tenants, stakeholders and council members. You should have 2 years' experience of administration and clerical duties, alongside experience of working with policies and procedures.

• This post requires a standard DBS check.
• Once fully trained there will be the opportunity to work in a hybrid way based upon service needs/demands
  
  The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
• 32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Arriva Employee Travel Club