Housing Related Support Officer

Calderdale strives to develop our community to be a more inclusive economy from which everyone benefits - to reduce inequality and build a financially and environmentally sustainable future. The Housing Options Team assists members of the public to identify a wide range of tenancy and other housing issues and provide advice and support to residents to remain in their home or find alternative suitable accommodation.

Calderdale Council utilises a Single Point of Access (SPoA) for all referrals to services funded through it's Housing Related Support Contract. The SPoA has been operating for almost a year and we now require another full time Officer for a fixed term period to assist the current postholder.

The Housing Related Support Officer will be the first point of contact for enquires from both professionals and members of the public. They will be involved in the referral and assessment process by receiving and evaluating all referrals for housing related support ie homelessness, young people, and older people, etc. They'll undertake initial vetting and risk assessments of referrals and where appropriate check and challenge information. They'll identify and understand the needs of multiple/complex needs service users, identify those agencies who are/have/should be involved with service users and work with agencies, providers and service users to overcome barriers to match the referral to the most appropriate housing related support provision with the primary focus on homelessness prevention.

The successful candidate will be highly organised and have prior experience of working in a customer focused environment with experience of managing and assessing risk, and ideally have developed processes and maintained systems for receiving, recording and allocating work., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff.

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our Employment Hub.

We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.