Location Homebased with occasional travel to our Worcester or Birmingham site for team meetings. Mergefield Title {Mergefield Value} Mergefield Title {Mergefield Value} This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST. The Vacancy You'll be joining the Customer Engagement Team, a passionate group dedicated to enhancing resident experiences through meaningful insights and data-driven decisions. Led by Rachel Edwards, the team includes two Customer Engagement Officers, a Coordinator, and a Co-Creation Lead (currently vacant). You'll work closely with colleagues and external stakeholders to shape engagement strategies, ensuring they align with new consumer standards and sector regulations. You'll ideally come from the Housing sector and will be familiar with legislation such as Housing Regulation Act. As a Housing Research and Insight Officer, you'll play a vital role in gathering and analysing data to enhance customer engagement. Your insights will shape decision-making, ensuring residents' voices are heard and acted upon. You'll be undertaking research and horizon scan to stay ahead of industry trends and communicate complex information in an accessible way for a range of audiences. With a flexible, part-time role of 17.5 hours per week, we are open to how you'd like to work these hours across the week. Please note, this role internally is known as Research and Insight Officer. The Role You'll have strong data analysis skills, using Power BI and Microsoft Excel to extract and present key insights. You'll be confident in conducting research and horizon scanning, ensuring the organisation stays ahead of new trends and best practices. Your knowledge of housing regulations and consumer standards will help shape engagement strategies that align with sector requirements. You'll be able to translate complex information into clear, actionable insights that inform decision-making at all levels. You'll thrive on networking and will make solid working relationships with other stakeholders within other Housing Associations. To join our team, you'll also have;

• Ability to extract and interpret key insights.
• Excellent networking & relationship building - connecting with key industry partners.
• Teamwork & collaboration - working closely with colleagues and stakeholders.
While this role is home-based, you should be able to travel to Group offices and other locations for meetings as required.

Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy., We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.