HR Systems & Customer Experience Manager

At DP World we are currently recruiting for a HR Systems & Customer Experience Manager - Europe. In this role you will be responsible for the development support, and customer engagement/acceptance, of self service and digitized HR operational and payroll services pan Europe across circa 22+ countries, multiple businesses and legal entities and 25K employees held in multiple languages. This role can be based working for any of our location in the United Kingdom, The Netherlands or Germany , with frequent travel to other DP World locations in Europe.
As our new Customer Change, Support & Experience Manager- Europe you will be enabling the success of the program of development (including Oracle Fusion (HCM) rollout), moving all processes to an easy to use and automated workflow and processing, starting with UK and Ireland, The Netherlands and Germany with different levels of development. Identifying the change challenge by country/persona, planning the training, support and communication required, including access issues, for a predominantly blue collar workforce. You will be working with in country SSC's to support their development plans and governance systems to manage operational efficiency.
The role works with huge complexity of systems and processes across multiple geographies and is required to enable the simplification and standardization of services through change management, education and communication for the region in line with all stakeholders.

Start Date Expiry Date Salary Posted On Experience Skills Telecommute Sponsor Visa
Immediate 21 Dec, 2024 Not Specified 25 Sep, 2024 3 year(s) or above Good communication skills No No