ICT Service Desk Analyst

Come and make a difference at Karbon as an ICT Service Desk Analyst, The successful applicant will be accountable for delivering first line ICT operational support at all sites. They will perform documented ICT processes including supply and configuration of equipment, managing user profiles, offering advice on ICT solution use and act as a first line support to initial service desk incidents. They will act as positive members of the ICT team, providing the highest possible standard of service to customers.

We are looking to appoint a suitably qualified and experienced individual for the role of ICT Service Desk Analyst in the ICT & DT System Operations Team.,

• A strong record of demonstrable achievement in service delivery of customer focused ICT support services
• Comprehensive working knowledge of the ICT systems used within the group
• Understanding of ICT and Data Protection governance practices and issues
• Relevant ICT qualification, or equivalent work experience
• Experience of collaborating and working as part of an effective team
• Strong Communication Skills (Translating of Colleague Requirements)
  
  It's important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
• ICT Service Desk Analyst - permanent role
• Salary is £27,419 per annum
• Location: Predominantly office based at York or Leeds and attendance at other 54 North Homes/Karbon offices may be required. Working from home is available depending on business need.
• Regular travel will be required
• 37 hours over a 4 day working week, working 08:00 - 18:00 each working day with options for flexible working whilst ensuring the Service Desk Operating hours (08:00 - 18:00 Mon - Fri) are covered amongst the team.
• Your day off will rotate from week to week over a 5 week cycle.
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for. The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks. Enjoy great benefits We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years' service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.