About UsHarris Garrard Academy is an all-through 3-18 academy with approximately 1350 pupils on roll and joined the Harris Federation as a sponsored academy in September 2017. The academy is based in Thamesmead in a purpose built building. We are now on a journey towards "Outstanding", led by highly experienced executive principals with proven track records of school transformation. Our vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy.
Dedicated to moving forward
Our vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy.
As one of Harris's successful all-through academies, staff at all levels belong to a strong, cohesive team working with Executive Principal Chris Everett and the wider SLT team. Staff can expect to grow with us as we continue to innovate and evolve as an academy. With ample opportunity to build on CPD, your potential is limitless with us. Main Areas of ResponsibilityYour responsibilities will include:

Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
Ensuring that all incidents and service requests are logged appropriately
Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.
Identifying, implementing and documenting Known Issues and workarounds for desktop related issues
Ensuring that Academy incidents and service requests are resolved within the target resolution time
Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads
Installing, configuring and maintaining computer peripheral equipment
Installing and testing new software and software updates and upgrades
Installing, configuring and maintaining VoIP telephones
Familiarising yourself with the network infrastructure and associated documentation
Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices
Administering Active Directory user login accounts
Managing Active Directory Distribution and Security groups within the Academy
With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
Delivering the IT support service in accordance with ITIL and HarrisNET principles.
Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met
Updating and maintaining the IT assets in both locations as listed in the CMDB
Qualifications & ExperienceWe would like to hear from you if you have

Good verbal and written communication skills
The ability to self-manage, organise, and prioritise tasks and work under pressure
A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
Flexibility and adaptability
Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products
Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector
Recent experience of working in an on-site IT based, Customer Service environment
Proven experience of supporting Microsoft products
Proven experience of managing Active Directory user accounts
Recent experience of supporting Apple products
Recent experience of supporting Windows 10 PCs, laptops and tablets

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.