Imaging PACS System Technician

Responsible for the delivery of an efficient, responsive, effective and customer focused support service for the PACS system and its associated peripherals. The IT PACS Technician will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements. IT technicians must work closely with the PACS Managers and other IT Managers to ensure a high performing, structured and co-ordinated approach to the provision and delivery of PACS support. Provide on-going expertise to IT Support and PACS Team for designated applications. Co-ordinate and provide user support and training during Projects, particularly during implementation phases. Undertake designated Requests for Change,

• Be the first point of contact within the PACS teams for all technical queries, incidents, problems and requests.
• Accurately log Informatics-related calls for incidents, problems and requests received by telephone, electronically or in person using the Trust's Service Desk
• Take ownership of and manage the resolution of incidents, problems and requests in an efficient and professional manner, whilst conforming to Trust and departmental agreements, policies, procedures and working practices, escalating and seeking further advice and information within Informatics, when necessary.
+ Escalate and monitor incidents and requests reported to external agencies, suppliers and contractors ensuring that appropriate minimum data sets are submitted correctly and full communication of call progress is maintained in a timely + Participate in all duties relating to PACS Support including (and not limited to) logging of incidents, problems and requests for work; Identification and rectification of hardware, software and network issues; Installation and maintenance of PACS devices and all associated peripherals, PACS software and all associated peripherals, software, designated applications; image deployment; administration of logon credentials for designated systems/applications; Progressing, resolving, updating and closing of call logs; seeking further advice and information within Informatics, when

MFT is England's largest NHS Trust with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary. We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022. We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.