As the largest bus operator in London, Go-Ahead London keeps the capital moving - and when the unexpected happens, we need the right people to take control. Your Mission: In this high-impact role, you'll be the first on the scene, leading the initial response to a wide range of incidents across our network - from road traffic collisions and medical emergencies to security alerts and service disruptions. You'll work shifts across a 24-hour schedule, including nights, weekends, and bank holidays, ensuring we deliver safe, reliable service - no matter the hour. Responsibilities:

• Respond swiftly and professionally to incidents across our network
• Coordinate with emergency services, hospitals, TfL, and internal teams
• Travel extensively to garages and incident sites across London
• Manage the full incident lifecycle - from first report to final resolution
• Provide clear, timely updates to all key stakeholders
• Deliver factual, well-documented incident reports and debriefs
• Support post-incident reviews and help us improve future responses
  
  Are you calm under pressure, quick to respond, and ready to take action when it matters most? We're looking for a resilient, mobile, and decisive Incident Response Officer to become a key player in our emergency and disruption management team., Full PCV licence - confident driving all vehicle types
• Natural ability to stay calm, focused, and professional in emergencies
• Excellent verbal and written communication skills
• Strong judgement, decision-making, and people skills
• Willingness to work variable shifts and travel throughout London
• Detail-oriented with a passion for safety and service excellence
  
  24/7 rotating shift pattern, including unsociable hours
• Base: Stockwell Operational Command Centre (OCC)
• Field-based role - be prepared for extensive travel
• Work outdoors and in diverse environments
Salary: £40,000 to £50,000 depending on experience. Closing Date: Friday 18th April 2025 at 17:00hrs.