Income Officer - Local Operations - Part Time

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.

Income Officer - Local Operations - Part Time

Phoenix House, Basildon

£19,635 per year (pro rata)

21.75 hours per week

Temporary position for up to 9 months

We have an opportunity for a Income Officer - Local Operations to join our Income team, based in Basildon. As a member of the Income Services team your role will involve managing income and debt recovery functions.

The role of Income Officer - Local Operations will include:

-Proactively manage rent accounts and deliver the aims and objectives of Swans rent recovery policy using enforcement action where necessary
-To provide high quality and prompt housing management service to Sanctuary's customers and ensure tenancy conditions are enforced
-Support the day to day delivery of excellent customer service functions within income services
-Raise the profile of Sanctuary's services and ensure improved customer satisfaction

Skills and experiences:

-Proven experience of administration relating to customer service and complaints

-Able to take ownership, use own initiative and deliver excellent customer service
-Excellent organisation skills and a keen eye for detail
-Knowledge of income recovery and maximisation strategies along with experience of possession proceedings and presenting cases at court
-Computer literate with knowledge of Microsoft packages including Word, Excel, Outlook and Teams

Why work for us?

Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

-25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
-A pension scheme with employer contributions from Sanctuary
-Life Assurance
-Employee Advice Service including counselling
-Cycle to Work scheme
-Voluntary health plans
-Employee discounts
-Wellbeing support and tools
-Employee recognition scheme
-£19,635 per annum (pro rata)

The full time equivalent salary for this role is £33,854 based on 37.5 hours per week

To view the job profile, please click here

Closing Date: 13 October 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

'For an insight into what it's like to work for us, take a look at #LifeatSanctuary

on Twitter'

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Proven experience of administration relating to customer service and complaints

-Able to take ownership, use own initiative and deliver excellent customer service
-Excellent organisation skills and a keen eye for detail
-Knowledge of income recovery and maximisation strategies along with experience of possession proceedings and presenting cases at court
-Computer literate with knowledge of Microsoft packages including Word, Excel, Outlook and Teams

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives., Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering, 'For an insight into what it's like to work for us, take a look at #LifeatSanctuary

on Twitter'

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
-A pension scheme with employer contributions from Sanctuary
-Life Assurance
-Employee Advice Service including counselling
-Cycle to Work scheme
-Voluntary health plans
-Employee discounts
-Wellbeing support and tools
-Employee recognition scheme
-£19,635 per annum (pro rata)

The full time equivalent salary for this role is £33,854 based on 37.5 hours per week