Income and Welfare Assistant

This is an exciting role working within our Income Team focusing on our new customers. As a Income and Welfare Assistant you will be responsible for ensuring our new customers have the best start to their time with Plus Dane by creating sustainable tenancies. You will be working with Universal Credit and Housing Benefit as well as creating payment plans with our new customers.

As a Income and Welfare Assistant you will be instrumental in ensuring that Plus Dane meets its strategic goal, to provide a range of products and services that its customers want and can afford resulting in higher retention rates, lower customer debt and higher advocacy levels

As Income and Welfare Assistant you will be expected to work to daily deadlines in a fast paced environment.

You should have excellent communication skills, be target driven, organised, and enjoy working with our internal and external customers.

You should be able to work independently and as part of a team.

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people's lives and if you want to make a difference Plus Dane is the place to be!

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

We offer hybrid working and you will be working a 7-hour day between Monday - Friday.

You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme and generous shopping discounts. We also have a competitive company pension scheme, where we contribute 8% and our colleagues can contribute anything from 3% upwards.

From the moment you join you have 35 days holiday plus bank holidays, including the days between Christmas and New Year. This is part of our commitment to our peoples' wellbeing, which is recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.