You will volunteer along side the Senior Information & Advice Coordinator and giving a minimum of two hours per week. Your duties may include:

• Interviewing clients
• Researching individual cases, assessing problems and identifying possible courses of action
• Guiding clients to decide on the best course of action based on the information available, including referring clients to other sources of help
• Mediating on a client's behalf, for example, by writing letters or making phone calls
• Form-filling
• Update knowledge on enquiry areas and relevant legislation
• Keeping accurate and timely case records
  
  Information and advice: experience in information and advice or related background. Ongoing support and supervision will be provided.
• Good communication/customer skills: being able to deal with members of the public and professionals in a courteous and professional manner. Good verbal and written skills. The ability to digest complex information and communicate it to others in a manner which is easy to understand.
• Teamwork: the ability to work as part of a small and friendly team as well as on your own initiative when needed.
• Computer skills: should have at least basic computer skills, including the ability to use the internet for research, Word, basic Excel and e-mail. Training will be provided in the use of our database for case recording.