Infrastructure Analyst

Staffordshire University has embarked on an ambitious and unique transformation in the Higher Education sector where we strive to become the UK's leading Digital University. To help deliver this, we're looking for an enthusiastic and experienced Infrastructure Analyst to join our Infrastructure team. It is a technical role supporting the delivery and technical development of server, storage and Azure Cloud services across the University. This is a great opportunity for a skilled Infrastructure Analyst with experience and knowledge in Cloud technologies, Systems Management, Identity Management, networking, databases, data storage and strategy, focused on making a positive contribution., The Infrastructure Analyst role is critical in the delivery of university server, storage and Cloud infrastructure services. Daily they are responsible for the delivery of projects, BAU activities within the team, and the resolution of customer requests and support calls.
The main responsibilities for our Infrastructure Analyst will be:
o Responsible for the installation, operation, management, and support of the university-wide digital infrastructure throughout product and system life cycles, including planned decommissioning, replacement and virtualisation.
o Provision, build, deploy and maintain SaaS, IaaS, and PaaS environments within Azure Cloud.
o Consider and implement options to expand automation of current processes.
o Monitor systems performance and capacity planning for proactive infrastructure fine-tuning and future development.
o Administer storage and backup systems to provide agreed service levels and deliver a robust backup policy.
o Rapid and permanent resolution to problems in systems and services, coordinating the efforts of the resolving team or teams. Document such incidents and problems.
o Prepare and maintain operational and disaster recovery procedure documentation. Technical support for and involvement in disaster recovery activities including regular testing of systems.
o Research into and implementation of regular and critical software updates to align with current system standards and swift cyber security vulnerability remediations.
o Actively participate in the service Duty Officer Rota, assign and complete customer support or service requests following agreed SLOs for ticket completion.

Staffordshire University is an award winning, teaching-intensive and research-inspired university with a focus on work integrated learning, digital innovation and enterprise engagement. With over 100 years' experience, we are a successful, confident and ambitious modern university, with a foundational purpose of providing higher and applied learning opportunities relevant to our region and beyond.
Spread across three main campuses in Stoke-on-Trent, Stafford and London, our future-focused courses and next-level teaching ensure our students can unlock the potential the world needs now to support better futures.
This is a key reason why we are ranked 2nd in the UK for quality education (Sustainable Development Goal 4, THE Impact Rankings 2023) and why we're in the top 10 of UK universities for career prospects (WhatUni Student Choice Awards 2023).
As a university it is important that we are at the forefront of research, delivering impact across the globe and informing how and what we teach. In the 2021 Research Excellence Framework, 87% of our research impact is recognised as "outstanding" or "very considerable", demonstrating how we continue to push further to create a better tomorrow for our local and global communities.
When you join Staffordshire University, you join a highly supportive, supportive, boundary-pushing culture where insight and innovation is celebrated, expertise is valued, and excellence is rewarded. We can't wait to see the contribution that you make to the continued growth and success of the Institution.

In return for your dedication we have a competitive benefits package available

• Competitive incremental rates of Pay


• 32 days Annual Leave plus 11 days Bank Holiday and Discretionary days


• Excellent Pension Scheme


• Access to continued professional and personal development


• An opportunity to become part of the wider University community


• Access to an Employee Assistance Programme


• Discounted Health & Fitness Facilities on site at the Stoke Campus


• Discounted Travel by Rail or Bus, with the option of season tickets loans

At Staffordshire University, we believe that every student and staff member needs to be carbon literate if we are to help tackle the climate emergency and achieve our One Planet Pledge of carbon neutrality by 2030, and we are proud of our Bronze Carbon Literacy Award status. As part of our ongoing commitment we particularly encourage applications from candidates who have already completed carbon literacy training, or are prepared to undertake this training as part of their ongoing professional development.